Banamex Op Cajero 418 Arcelia

Citigroup Inc.; Arcelia; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. in Mexico is seeking an entry-level Teller to support branch operations, assist with client services, and process transactions.

You will handle cash, educate clients on digital options, and refer opportunities for Citi products while adhering to policies.

This role emphasizes teamwork, accuracy, and a commitment to high quality service in a busy retail banking environment.

Qualifications

• Experience in customer-facing roles.
• Strong communication skills.
• Ability to handle cash transactions and balance.
• Knowledge of banking policies.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly service.
• Perform banking transactions including deposits, cash management, and vault cash.
• Identify referral opportunities for Citi products based on client goals.
• Educate clients on digital and self-service tools.
• Adhere to policies and regulatory procedures to protect assets.
• Escalate client issues when needed.

Skills

Customer service

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.