BANAMEX CAJERO (A) MAZATLAN, SIN

Banamex; Mazatlán; On-site; MXN 180,000 - 240,000; Full time

Job summary

Banamex is seeking an entry-level Teller to support branch operations and deliver high-quality client-facing service. You will process transactions, manage cash, and help clients reach financial goals by recommending appropriate products.

This role emphasizes accuracy, teamwork, and adherence to policies. As a Teller, you will educate customers on self-service options and work closely with a Customer Service team to ensure a positive branch experience.

Qualifications

• High School diploma or equivalent required.
• Strong customer service skills with a sales mindset.
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform banking transactions accurately, manage cash deposits and vault cash.
• Identify opportunities to refer clients to bank products and services based on goals.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to policies and regulatory procedures to protect clients and assets.
• Address client needs and resolve issues, escalating when necessary.
• Maintain knowledge of client accounts and available products and services.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High School diploma or equivalent

Job description

• Previous relevant experience preferred

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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