Banamex- Analista Soporte a Ventas Empresarial CDMX

Citigroup Inc.; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Citigroup Inc. in Mexico City is seeking a Sales Support Analyst 2 to support day-to-day client servicing and ensure accurate data and documentation in systems. The role coordinates across internal departments to resolve client needs and provides feedback on product improvements.

The candidate will analyze client data, generate reporting, and assess risk with a focus on regulatory compliance and protecting Citi’s reputation. Bachelor's degree required, 0–2 years of experience expected.

Qualifications

• 0-2 years relevant experience.
• Bachelor's degree in Finance or related field.

Responsibilities

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Assess risk in decisions, safeguarding Citi and clients by driving compliance with laws and policies, and escalating control issues.

Skills

Proactive

Analytical

Client servicing

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

Access

Job description

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Proactivo
• Seniority
• Egresado de Finanzas o afines
• Analítico
• Experiencia con herramientas de gestión
• Seguimiento a eventos promocionales internos y externos
• Dominio Intermedio - Avanzado de Excel y Acess

Job Family Group:

Commercial and Business Sales

Job Family:

Commercial Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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