B2B Customer Success & Logistics Coordinator

Barry Callebaut Manufacturing Iberica SA.; San Pedro Garza García; On-site; MXN 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Workplace flexibility

Diversity & Inclusion

Career growth

Sustainability mission

Job summary

Barry Callebaut Manufacturing Iberica SA. is seeking a Customer Service Specialist in Monterrey to orchestrate order-related activities from setup to delivery.

You will interface with customers, Sales, and Supply Chain, ensuring accurate order entry, timely communication, and seamless logistics. Ideal candidates have a bachelor’s degree and at least 2 years in customer service, preferably in manufacturing or B2B, with SAP experience and strong problem-solving skills.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in a Customer Service role; manufacturing/B2B experience preferred.
• Experience with SAP or similar ERP systems is desirable.

Responsibilities

• Establish and maintain positive relationships with customers and internal teams.
• Enter high volumes of orders into SAP accurately and promptly.
• Track orders through to invoicing and shipment.
• Coordinate with Planning/Distribution for product availability and expedite shipments.
• Communicate pricing and contract modifications with customers and internal teams.
• Investigate and resolve customer complaints with corrective actions.

Skills

Bachelor’s degree

Customer service

SAP experience

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Barry Callebaut Manufacturing Iberica SA. is seeking a Customer Service Specialist in Monterrey to orchestrate order-related activities from setup to delivery.

You will interface with customers, Sales, and Supply Chain, ensuring accurate order entry, timely communication, and seamless logistics. Ideal candidates have a bachelor’s degree and at least 2 years in customer service, preferably in manufacturing or B2B, with SAP experience and strong problem-solving skills.