Azure Cloud Networking & Escalations Engineer (Remote)

SoftwareOne; Región Centro, Hermosillo; Hybrid; MXN 400,000 - 560,000; Full time

Benefits offered by this job

Comprehensive health and well-being

Continuous learning and career develop

Performance-based incentives and share

Flexible and hybrid work models

Engagement in global projects

Job summary

SoftwareOne is seeking an experienced Azure Support Engineer to own complex customer cases, troubleshoot advanced Azure networking, and guide other engineers through escalations. You will work with customer IT teams, manage high-severity incidents, and contribute to knowledge sharing.

The role emphasizes ownership, collaboration, and continuous improvement, with a focus on hybrid connectivity, security, and monitoring across Azure services.

Qualifications

• Experience in technical support, cloud or infrastructure engineering, with production Azure environments.
• Advanced, hands-on Azure networking skills, including troubleshooting hybrid connectivity and routing.
• Hands-on troubleshooting of Azure VMs, storage, RBAC and monitoring tools.
• Experience managing tickets and escalations in Zendesk and ServiceNow; strong written and verbal communication.
• AZ-700 preferred; AZ-104 valued alongside proven production networking experience. MSP or 24/7 support experience is a plus.
• Advanced, C1 English level written and spoken.

Responsibilities

• Own escalations through resolution. You'll be the go-to engineer for complex Azure incidents across networking (VNets, peering, routing, hybrid connectivity, Azure Firewall, private endpoints, DNS, load balancing), compute, storage, identity and monitoring.
• Lead live troubleshooting. You'll run sessions with customer IT teams and clearly explain business impact, findings and next steps during high-severity incidents.
• Raise the quality of escalations. You'll review cases headed to Microsoft, spot gaps in the investigation and give engineers clear feedback. You'll work with Microsoft when needed and stay accountable for customer communication.
• Stop repeat incidents. You'll investigate recurring issues, document what caused them and recommend lasting fixes.
• Mentor and share knowledge. You'll coach other engineers and turn lessons from complex cases into technical discussions, runbooks and knowledge base articles.

Skills

Azure networking

Troubleshooting leadership

Incident management

English communication

Tools

Zendesk

ServiceNow

Azure Portal

Azure CLI

PowerShell

Network Watcher

Log Analytics

Job description

SoftwareOne is seeking an experienced Azure Support Engineer to own complex customer cases, troubleshoot advanced Azure networking, and guide other engineers through escalations. You will work with customer IT teams, manage high-severity incidents, and contribute to knowledge sharing.

The role emphasizes ownership, collaboration, and continuous improvement, with a focus on hybrid connectivity, security, and monitoring across Azure services.