Azure Cloud Support Engineer (Tier 2) - Remote

SoftwareOne; Chihuahua; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Health and well-being extensive plan

Learning and career development

Performance incentives and ESOP

Job summary

SoftwareOne is hiring an Azure Cloud Support Engineer to own the most complex customer cases, troubleshoot networking issues, and guide other engineers during escalations. This role emphasizes ownership, teamwork, and proactive problem-solving in a remote-capable setting.

Ideal candidates have hands-on Azure networking skills, experience with VMs and monitoring tools, and strong communication for technical and non-technical audiences. AZ-700/104 certifications are valued.

Qualifications

• Experience in technical support, cloud or infrastructure engineering, including production Azure environments.
• Advanced, hands-on Azure networking skills, including troubleshooting hybrid connectivity and routing with VPN Gateway, ExpressRoute and BGP.
• Hands-on troubleshooting of Azure VMs, storage accounts, RBAC and Azure Monitor using Network Watcher, Log Analytics, the Azure Portal, Azure CLI and PowerShell.
• Experience managing tickets and escalations in Zendesk and ServiceNow, plus strong written and verbal communication for both technical and nontechnical audiences.
• AZ-700 preferred; AZ-104 also valued alongside proven production networking experience.

Responsibilities

• Own escalations through resolution for complex Azure incidents across networking, compute, storage, identity and monitoring.
• Lead live troubleshooting sessions with customer IT teams and clearly explain business impact, findings and next steps.
• Raise the quality of escalations by reviewing cases headed to Microsoft and providing clear feedback to engineers.
• Stop recurring issues by documenting root causes and recommending lasting fixes.
• Mentor engineers and turn lessons from complex cases into runbooks and knowledge base articles.

Skills

Azure networking

Azure VMs

Azure Monitor

Zendesk

ServiceNow

AZ-700

AZ-104

English (C1)

Tools

Azure Portal

Azure CLI

PowerShell

Network Watcher

Log Analytics

Job description

SoftwareOne is hiring an Azure Cloud Support Engineer to own the most complex customer cases, troubleshoot networking issues, and guide other engineers during escalations. This role emphasizes ownership, teamwork, and proactive problem-solving in a remote-capable setting.

Ideal candidates have hands-on Azure networking skills, experience with VMs and monitoring tools, and strong communication for technical and non-technical audiences. AZ-700/104 certifications are valued.