Senior Support Engineer: Azure/Linux Automation

EPAM Systems Inc; México; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Learning & certification

Global career opportunities

Job summary

EPAM Systems Inc is seeking a Senior Support Engineer to join our team in a fast-paced environment focused on reliability and customer satisfaction. You will own incidents end-to-end, drive improvements, and coordinate cross-functional teams across Azure and Linux environments.

The role emphasizes incident response, automation, and detailed runbooks, with opportunities to travel for problem resolution and customer engagements. Fluency in English is required.

Qualifications

• 3+ years of relevant professional experience
• Strong Bash scripting for automation and remediation
• Solid Linux troubleshooting and maintenance
• Working knowledge of Microsoft Azure for app availability
• Proficient SQL for data fixes and performance troubleshooting
• Familiarity with ITIL practices is a plus
• Experience with SAP Commerce Cloud is a plus

Responsibilities

• Provide 2nd-line application support for ecommerce pharma apps in distributed environments.
• Triage incidents, diagnose root causes, apply fixes or escalations.
• Monitor availability and health across Linux and Azure to meet SLAs.
• Troubleshoot full-stack issues across Linux, networking, Azure, and logs.
• Develop and run Bash automation scripts for ops tasks.
• Write and run SQL queries for maintenance and data fixes.
• Coordinate maintenance windows and change-control processes.
• Lead incident response, assign owners, track progress to closure.
• Create runbooks and knowledge base for common incidents.
• Perform on-call duties and travel as needed for resolution.

Skills

Bash scripting

Linux troubleshooting

Azure

SQL

Incident management

ITIL familiarity

Tools

SAP Commerce Cloud

Azure Portal

Job description

EPAM Systems Inc is seeking a Senior Support Engineer to join our team in a fast-paced environment focused on reliability and customer satisfaction. You will own incidents end-to-end, drive improvements, and coordinate cross-functional teams across Azure and Linux environments.

The role emphasizes incident response, automation, and detailed runbooks, with opportunities to travel for problem resolution and customer engagements. Fluency in English is required.