Automation & Process Improvement Analyst

Chamberlain Group México; Heroica Nogales; Presencial; MXN 350.000 - 620.000; Jornada completa

Descripción de la vacante

Chamberlain Group México is seeking a Business Automation Analyst to partner with stakeholders, translate processes into clear requirements, and identify automation opportunities across UiPath, Power Automate, SAP, Salesforce, and Microsoft 365.

You will coordinate initiatives from discovery through implementation, maintain project docs, manage risks, and ensure solutions deliver measurable value while collaborating with IT and external partners.

Formación

• Bachelor's degree in Business, Information Systems, Supply Chain, Operations, Engineering, Analytics, or related field.
• 3 years of experience in business analysis, process improvement, project coordination, automation, operations, or related field.
• Experience gathering and documenting business requirements and supporting projects through design, testing, implementation, and post-go-live support.
• Experience facilitating meetings or workshops with cross-functional stakeholders and managing multiple priorities.

Responsabilidades

• Partner with business stakeholders to understand processes, pain points, risks, objectives, and desired outcomes.
• Elicit, define, and analyze requirements; develop current-state and future-state process maps and user stories.
• Identify and assess automation opportunities based on value, feasibility, risk, and impact.
• Maintain the automation intake pipeline and project portfolio with milestones, risks, and decisions.
• Coordinate cross-functional activities among stakeholders, IT, developers, and external partners; escalate blockers when needed.
• Document detailed business rules, data needs, and handoffs for design and development.
• Support solution reviews to ensure designs meet requirements and address risks.
• Develop UAT plans, test cases, and traceability to requirements; coordinate testing and sign-off.
• Support implementation, change management, go-live readiness, and post-launch support.
• Develop automation performance reporting including hours saved, cycle-time reduction, and value realized.
• Identify opportunities to simplify or redesign processes before automation; sustain continuous improvement.

Conocimientos

Business analysis

Process mapping

Requirements gathering

Stakeholder management

Cross-functional collaboration

Educación

Bachelor's degree in Business, Information Systems, Supply Chain, Operations, Engineering, Analytics, or related field

Herramientas

UiPath

Power Automate

Power Apps

SAP

Salesforce

Microsoft 365

Descripción del empleo

Chamberlain Group México is seeking a Business Automation Analyst to partner with stakeholders, translate processes into clear requirements, and identify automation opportunities across UiPath, Power Automate, SAP, Salesforce, and Microsoft 365.

You will coordinate initiatives from discovery through implementation, maintain project docs, manage risks, and ensure solutions deliver measurable value while collaborating with IT and external partners.