AUDITOR NOCTURNO

Minor Hotels; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Worldwide experience

Career development

Training programmes

Wellbeing initiatives

Team member rates

Exclusive loyalty benefits

Job summary

Minor Hotels Europe & Americas is seeking a Night Auditor to manage overnight front desk operations in Guadalajara, MX. You will balance day accounts, coordinate guest check-ins/outs, and ensure smooth wake-up calls and guest services.

The role requires English proficiency and a customer-centric approach, with opportunities to work across a global brand and participate in varied hospitality programs.

Qualifications

• Experience in hotel night audit or similar role.
• Fluent in English; another language preferred.
• High school diploma or related course.
• Knowledge of front desk operations and hotel systems.
• Strong customer service and communication skills.

Responsibilities

• Balance accounts from day shift.
• Manage front desk activity and guest check-ins/outs.
• Schedule wake-up calls and concierge activities per guest preference.
• Handle guest requests and direct issues to appropriate departments.
• Create invoices, bills and checks for vendors, employees.
• Maintain and update all role-related documentation.
• Ensure end-of-day activities are completed by all departments.
• Answer calls and inquiries about potential bookings.

Skills

Night audit

Guest service

MS Office

Front desk

Time management

Education

High School Diploma

Hotel Management degree

Tools

Opera PMS

PMS software

Job description

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AUDITOR NOCTURNO

Date: Oct 22, 2026

Location: Guadalajara (MX), MX Mexico

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

What will be your mission?

As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.

What will you do?

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.

What are we looking for?

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language (fluent in spoken language).
• High School Diploma or Professional Course adapted to the role (preferred).
• Bachelor's or Degree in Hotel or Tourism Management (preferred).
• Good level of general culture and knowledge of the hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Good looking and sympathy.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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