Atlassian administrator

Brillio; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Brillio is seeking an experienced Atlassian Administrator to manage Jira Software Cloud and Confluence Cloud environments, including add-ons, permissions, workflows, and automation. You will work across SDLC tools, ensuring reliable integrations via REST APIs and webhooks, with hands-on CI/CD tool experience and AI-enabled feature support.

The role requires strong troubleshooting, clear communication, and a solid understanding of Agile SDLC workflows to align governance and tooling with project

Formación

• 2-4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience administering Jira add-ons and managing add-on configuration.
• Experience with basic administration of Tempo Timesheets
• Strong experience with REST APIs and webhook management across SDLC tools.
• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
• Understanding of Agile SDLC workflows and tooling impacts.
• Strong troubleshooting and communication skills.
• Experience performing tooling audits and managing permission group structures.

Responsabilidades

• Provide administration support for Atlassian Cloud environments.
• Configure and maintain Jira Software Cloud and Confluence Cloud configurations.
• Manage add-ons, permissions, workflows, fields, and automation rules.
• Integrate REST APIs and webhooks across SDLC tools.
• Support AI-enabled features rollout and governance.

Conocimientos

Troubleshooting

Communication skills

Agile SDLC understanding

Herramientas

Atlassian Cloud (Jira Software, Confluence)

Tempo Timesheets

Jira add-ons

REST API integrations

Webhooks

CircleCI

GitHub

GitLab

Rovo AI

Atlassian Intelligence

Phoenix Incident Management

DX

Descripción del empleo

• 2-4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience administering Jira add-ons and managing add-on configuration.
• Experience with basic administration of Tempo Timesheets
• Strong experience with REST APIs and webhook management across SDLC tools.
• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
• Understanding of Agile SDLC workflows and tooling impacts.
• Strong troubleshooting and communication skills.
• Experience performing tooling audits and managing permission group structures.

Nice to Have

• Basic administration of Phoenix Incident Management, or DX.
• Atlassian Administrator Certification (ACP-620 or ACP-420).
• Administer and maintain Jira Software Cloud and Confluence Cloud configurations.
• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
• Maintain and administer permission groups aligned with governance and project needs.
• Ensure consistent application of SDLC workflow and naming standards.

AI Enablement & Support

• Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.
• Assist users with AI-assisted features such as summarization, search enhancements, suggestions, and smart automation.
• Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
• Ensure AI-powered features are used in alignment with established SDLC processes and governance.
• Identify basic workflow improvements that can leverage AI-assisted automation and partner with the Senior Manager for strategic evaluation.

SDLC Tooling Support

• Provide administration support for Phoenix Incident Management (basic configuration and usage support).
• Provide administration support for DX (workspace presence, team connections, correct tool mapping).
• Administer Tempo Timesheets at a foundational level.
• Administer Jira add-ons and maintain their configuration integrity.

Integrations, APIs & Automation

• Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
• Manage REST API integrations and webhook connections across tools (required skill).
• Troubleshoot automation rules, workflows, and sync issues across connected systems.
• Ensure integration reliability and correct data flow throughout the SDLC ecosystem.

Governance, Compliance & Audit Reviews

• Implement governance standards - workflow templates, permission models, naming conventions, and automation patterns.
• Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards.
• Identify misconfigurations or misuse and partner with teams to correct deviations.
• Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups.
• Troubleshoot configuration, workflow, permission group, and integration issues.
• Act as a liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.
• Maintain documentation, admin guides, configuration standards, and support materials.
• Assist in training and onboarding teams on tools, AI features, and workflows.