Associate TSE II

MongoDB; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

MongoDB is seeking Technical Services Engineers to advise customers and solve complex MongoDB problems across the full ecosystem. You will work in our hybrid model from Mexico City, engaging with large customers to drive best practices in architecture, performance, and reliability.

You’ll collaborate with product and engineering teams, contribute to internal projects, and continually expand your technical skills to support customers at scale.

Formación

• Experience in systems administration and/or distributed systems.
• Strong understanding of network administration and security practices.
• Background in database architecture and data design.

Responsabilidades

• Solve complex MongoDB problems for customers and advise on best practices.
• Work with customers on architecture, performance, recovery, security, and scale—MongoDB ecosystem.
• Contribute to internal tooling for performance benchmarking and diagnostics.

Conocimientos

Systems administration

Distributed systems

Network administration

Database architecture

Data architecture

Performance tuning

English communication

Descripción del empleo

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

Cool things you’ll do

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Data architecture and design
• Performance tuning and benchmarking

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Strong written and verbal English communication skills are required

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.