Associate Technical Account Manager - Sql Focused (Remote - Mexico Only)

Varicent; Hermosillo; Remote; MXN 420,000 - 540,000; Full time

Job summary

Varicent is seeking an Associate Technical Account Manager to work with VIP clients and collaborate with the primary TAM to maximize value and ensure successful deployments.

You will monitor solution health, coach users on functionality, review release notes, and tailor configurations for VIP customers while growing your SQL and data-analysis skills in the SPM domain.

Qualifications

• At least 5 years of experience in IT consulting or enterprise software implementation.
• Experience with query based languages and relational databases.
• Strong data skills with SQL data manipulation and Microsoft Excel.
• Preferred: Understanding of Sales Performance Management domain.
• Strongly Preferred: Hands-on experience with Varicent software products.
• Basic knowledge of system configurations, data models, and data integration concepts.

Responsibilities

• Advanced SQL is mandatory.
• Monitor health and performance of Varicent solutions for VIP customers.
• Coach users on Varicent functionality, configuration concepts, and best practices.
• Review new features and release notes for impact on the customer's environment.
• Configure Varicent solutions based on documented customer requirements under guidance.
• Prepare and share monthly performance, utilization, and support metrics.
• Analyze usage and data patterns to identify issues or optimization opportunities.
• Collaborate with TAMs and internal teams to troubleshoot errors and support solution optimization.
• Plan and estimate tasks within the Technical Success journey.
• Work with change management processes to suggest improvements.
• Maintain reusable object repository.

Skills

SQL

Relational Databases

Microsoft Excel

Tools

Microsoft Excel

Varicent software

Job description

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting‑edge SaaS solutions empower revenue leaders globally to design smarter go‑to‑market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the2025 Forrester Wave Report for SPM,2023 Ventana Research Revenue Performance Management (RPM) Value Index,Gartner Peer Insights,2024 Gartner SPM Market Guide, andG2. Our solutions are trusted by a diverse range of global industry leaders like T‑Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.

Why you’ll thrive at Varicent

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Associate Technical Account Manager

The VaricentAssociate TAMworksalongside Technical Account Managers within the Customer Success organizationwith a portfolio of clients who have subscribed to the VIP Program. TheAssociate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactivelymonitoringexisting solutions foroptimalperformance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, theAssociate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution‑focused conversations.

Key Responsibilities

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
• Assistin coaching users on foundationalVaricent functionality, configuration concepts, and best‑practice methodologies.
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
• Prepare and share monthly performance,utilization, and support‑related metric summaries.
• Analyze solution usage and data patterns to helpidentifypotential issues or areas for optimization.
• Assistin implementing proactive maintenance actions and solution improvements.
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
• Identifyopportunities for customer value realization and surface to the primary TAM for strategic review.
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross‑sell, and expansion motions.
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
• Work with internal stakeholders to understand change management processes andassistin recommending improvements whereappropriate.
• Collaborate with TAMs tomaintainreusable object repository.

Education & Experience

• At least5years of experience inITConsulting, Enterprise Software Implementation
• Prior experience with Query Based Languages and Relational Databases
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
• Preferred: Understanding of Sales Performance Management domain
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts.

Performance Based Success Criteria

1‑3 Months

During this time, the Associate Technical Account Manager willsuccessfully:

• Familiarize oneselfwith company culture, policies,escalation paths,and internal systems.
• Training and onboardingwill be completed.
• Learnthe varioussystems usedindaily operations.
• Participation in team meetings and events.

Success Indicators

• Complete all onboarding activitiesand trainingwith passing grades
• Seen by peers as responsive and professional
• Demonstrate curiosity and engagement

4‑6 Months

During this time, the Associate Technical Account Manager will successfully:

• Begin managing defined customer work triaged by your Technical Account Managercohorts.
• Adhere to VIP program deliverables includingtask tracking against active initiatives.
• Begin to prioritizetasks, elevate blockers, communicateeffectivelyanddemonstrateproblem resolution, personal growth, and adaptability.
• Support data validation, report creation, performance troubleshooting, and config changes as needed.

Success Indicators

• Complete assigned technical work with some oversight
• Demonstrate an understanding of model structure and customer needs
• Provide meaningful updates and documentation

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully:

• Candidate willmanagea full client portfolio.
• Operate as a trusted technical partner, supporting the TAM at a strategic level.
• Independently deliver core TAM activities
• Configuration work
• Troubleshooting & support
• Documentation of changes and existing build
• Generating usage, performance, and status reporting (flagging important data points)
• Participate in journey/plan execution

After 12 months should be able to perform all duties of a TAM

• Performing a complete Annual Health Check
• Articulate findings, risks, and recommendations
• Support value tracking & outcomes
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs

Success Indicators

• Customer confidence and satisfaction
• Portfoliomanagedwith minimal oversight and escalation
• High-quality delivery within contractual hours
• Annual Health Check completed independently

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to ourJob Applicant Privacy Noticeand that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact