Associate Engineer - Infrastructure & Integrations Support

World Wide Technology; Tlaquepaque; On-site; MXN 466,000 - 783,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Wellness program

Profit sharing

Job summary

World Wide Technology is seeking an Associate Engineer to support enterprise infrastructure and automation initiatives from our Costa Rica operations. You will work across Linux and Windows environments, troubleshoot incidents, and contribute to RCA documentation while collaborating with cross-functional teams to ensure reliable operations.

The role emphasizes automation development with Python, Ansible, AWX, and Jenkins, plus experience with integration technologies and databases.

Qualifications

• Bachelor's degree in computer science, engineering or related technical field.
• 1–3 years of applications or infrastructure support experience.
• Hands-on Linux experience and Windows Server administration.
• Basic SQL proficiency.
• Experience with automation or scripting in any language.

Responsibilities

• Provide operational support for enterprise infrastructure and integration applications.
• Troubleshoot incidents across Linux and Windows Server environments and implement long-term fixes.
• Monitor applications and infrastructure to identify trends and improve reliability.
• Develop and maintain automation using Python, shell scripting, Ansible, and AWX.
• Support CI/CD pipelines and observability tools like GitHub and Grafana.
• Collaborate with cross-functional teams to resolve issues and improve efficiency.

Skills

Linux

Windows Server

SQL

Scripting (Python)

Troubleshooting

Documentation

Customer service

Education

Bachelor's degree in Computer Science or related

Tools

AWX

Ansible

Jenkins

WebLogic

Oracle DB

Job description

This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

What you will be doing:

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands‑on experience with Linux and Windows environments, application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross‑functional teams to ensure reliable and efficient operations.

Responsibilities

• Provide operational support for enterprise infrastructure, integration applications, and Java‑based applications.
• Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long‑term solutions.
• Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.
• Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.
• Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.
• Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.
• Support integration technologies and services, including webMethods, Globalscape FTP, and WebLogic application environments.
• Execute SQL queries and assist with database‑related troubleshooting, preferably involving Oracle.
• Handle incidents, service requests, and reporting through ServiceNow, following established support processes.
• Assist with CI/CD pipelines, application monitoring, and observability tools such as GitHub and Grafana.
• Explore and apply AI‑assisted tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
• Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.
• Demonstrate strong analytical thinking, creative problem‑solving, accountability, and a customer‑focused approach.

Required Qualifications And Skills (Must Have)

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related technical field.
• At least 1-3 years of Applications or Infrastructure support or relevant technical experience.
• Hands‑on experience supporting Linux environments, including familiarity with Unix/Linux commands and troubleshooting.
• Working knowledge of Windows Server administration and support.
• Experience with automation or scripting using any programming or scripting language.
• Experience in infrastructure support, application support, or enterprise integration environments.
• Strong troubleshooting, analytical, and problem‑solving skills, with the ability to identify recurring issues and drive resolution.
• Strong communication, documentation, collaboration, and customer service skills.
• Basic SQL proficiency and the ability to analyze technical data.
• Familiarity with ServiceNow incident management and reporting.
• Preferred Qualifications and Skills (Good to Have)
• Understanding of containerization technologies and Kubernetes concepts; Kubernetes certification is preferred.
• Exposure to AI‑assisted development or operational tools such as Claude, Google Gemini, or Devin.
• Cloud infrastructure experience, particularly Oracle Cloud Infrastructure (OCI).
• Experience with Ansible, AWX, Jenkins, or other automation and orchestration platforms.
• Scripting or development experience with Python and shell scripting.
• Knowledge of Oracle Database administration, PL/SQL, or other relational databases such as Microsoft SQL Server or DB2.
• Experience supporting Java‑based applications and integration services.
• Exposure to WebLogic administration and application server troubleshooting.
• Familiarity with integration technologies such as webMethods and Globalscape FTP.
• Knowledge of CI/CD pipelines, GitHub, Grafana, and application monitoring tools.
• Understanding of networking concepts and experience with Cisco networking devices and software.
• Experience supporting enterprise ERP environments.
• Kubernetes‑related certifications or other relevant infrastructure and automation certifications.

Key Competencies

• Analytical thinking and structured troubleshooting.
• Root cause analysis and long‑term problem resolution.
• Willingness to learn new technologies and adopt AI‑assisted tools.
• Ability to automate repetitive operational tasks and improve team efficiency.
• Clear technical documentation and knowledge sharing.
• Effective communication, teamwork, and a positive customer service mindset.

So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note:

This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.