Associate Director, Agile Scrum Master - Advanced English

KTSA - KPMG Technology Services Americas; Región Centro; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Extended leave (maternity/paternity/ad

Learning opportunities and training

Flexible working arrangements

Wellness and EAP

Comprehensive medical plan

Job summary

KTSA – KPMG Technology Services Americas is seeking an experienced Agile Coach to build high-performing teams and drive SAFe practices across multiple delivery streams in Mexico. You will translate complex business needs into epics and stories, lead Scrum events, and mentor teams including senior leaders.

You will work in a hybrid environment with distributed teams, leveraging AI tools to improve planning, reporting, and delivery efficiency.

Qualifications

• Facilitate, coach and mentor teams and leaders to rapidly deliver high-quality software.
• Experience with GenAI/LLM, agile team planning, and SAFe roles preferred.
• Ability to interface with executives and manage stakeholders across time zones.

Responsibilities

• Lead teams and guide them to deliver valuable software increments.
• Coach teams in Scrum and agile values; mentor senior staff and leaders.
• Facilitate Scrum events and use AI tools to assist tasks and follow-up
• Resolve conflicts with an assertive, professional approach and enable impediment resolution.
• Estimate work and plan with AI-assisted techniques for scalable backlogs.
• Coordinate with program releases and stakeholders to ensure alignment and transparency.
• Promote modern agile practices and real-time status updates for decision making.

Skills

Facilitating teams

Coaching leaders

Agile/Scrum

SAFe frameworks

GenAI/LLM experience

AI-assisted delivery

Education

Bachelor's Degree

Tools

Power BI

ServiceNow

Job description

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore.

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS, our total rewards program, designed to support your well‑being, goals, and personal milestones.

This role is responsible for helping to build high performing and self-sustaining teams while growing a healthy, collaborative, and continuously improving engineering culture. This role acts as an expert in translating complex business requirements into agile stories, instilling a strong sense of business agility, lean product, the SAFe Framework, and product delivery in an empirical environment, and be able to present on ad hoc topics as requested.

Type of Experience: Experience and expertise in multiple delivery approaches (PMI, Scrum, Kanban, SAFe, etc.) with ability and flexibility to adapt approach to fit team and product environment. Experience with AI agents, agile requirements, agile team planning and ceremonies, project financials and translating complex business needs into epics, features and stories.

Responsibilities:

• Lead teams and change while guiding teams to deliver valuable increments of work
• Help grow a collaborative and continuously improving engineering culture; teach and serve as example to the team of Scrum and agile values and principals; coach and give feedback to individuals (including senior leadership) and teams
• Facilitate team events as a Scrum Master, utilizing AI tools to help with manual tasks, alignment activities, stories and follow up
• Deliver effective conflict resolution between individuals and teams with an assertive but friendly attitude with excellent interpersonal skills; deliver effective methods and practices for managing and resolving impediments.
• Act as an expert in estimation, agile stories/feature breakout and planning techniques using AI tools and agents to accomplish daily tasks
• Work with the program teams/Release Trains and coordinate with stakeholders in the program and across different functions inside the organization to manage communications and follow-ups
• Advocate for modern agile software development and organizational practices, automate flow of Project Status and facilitate continuous & real-time transparency for effective communication, support and decision making
• Help individuals, teams, and programs to clarify requirements and goals and the actions to achieve them; utilize AI tools and techniques to improve the efficiency of the development team
• Provide scaling expertise to align multiple agile teams, collaborate and facilitate planning with large groups, collaborating with or acting as Product Owners on managing scaled product backlog of epics, features, and stories
• Facilitate decision making with Product leaders, and Architects; for backlog creation, management, and refinement
• Manage progress updates, program records and financial reports with AI agents in ServiceNow and other agile tools to reflect real time accurate progress on backlog items and complete work
• Demonstrate effective techniques for managing team interruptions, and for protecting the team in a sprint; work beyond team boundaries to improve efficiencies, flow of work, and value delivered.
• Act with integrity, professionalism and personal responsibility to uphold KPMGs respectful and courteous work environment

Qualifications:

• Proven track record at facilitating, coaching, and mentoring teams and leaders towards rapidly delivering high impact, high quality software in a sustainable fashion; relevant practitioner level certifications (SAFe RTE SAFe ASM, SAFe SM) are preferred

Education: Bachelor's Degree

• Year of Experience: 8 years
• Minimum two years of recent experience; GenAI/LLM experience, Agile team, SM or Product owner experience
• Bachelors degree in a relevant field (such as Business, Data Analytics, Information Systems, Project Management, AI)
• Proven track record at facilitating, coaching, and mentoring teams and leaders towards rapidly delivering high impact, high quality software in a sustainable fashion; relevant practitioner level certifications (SAFe POPM, SAFe APM, SAFe SAFe SM) are preferred
• Demonstrated ability to interface with executive/C-suite individuals, with strong organizational, time-management and communication skills that support efficient stakeholder management
• Adept in data analysis/data workbooks and prior experience building/shaping dashboards, leveraging business intelligence tools (such as Power BI) and crafting executive-level presentations
• Previous experience with Service Now application offerings and agile/SAFe modules
• Experience managing teams/workstreams, near/off-shore, with comfort working across multiple time-zones
• Exceptional project management skills, especially in the areas of stakeholder management, progress tracking/reporting and the preparation and refinement of training materials
• Strong trouble‑shooting and organizational skills and ability to work on multiple projects simultaneously. Ability to participate in sprint and PI planning processes.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

• Extended maternity, paternity, and adoption leaves
• Learning opportunities, training, and certification programs
• Extended marriage leave and daycare support
• Wellness and Employee Assistance Programs (EAP)
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit www.ktsa.com.mx to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non‑pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services of Americas