Associate Customer Success Manager, Remote Mexico

DoiT International; México; A distancia; MXN 934,000 - 1,309,000; Jornada completa

Descripción de la vacante

A global technology company is seeking an Associate Customer Success Manager to manage customer accounts remotely in Mexico. The ideal candidate will help customers achieve value from our products, conducting training sessions and analyzing customer insights. This role requires 1-2 years of B2B SaaS experience and fluency in English. The company offers unlimited vacation and flexible working hours.

Servicios

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Formación

• 1-2 years of experience in Customer Success in a B2B SaaS company.
• Fluency in English to a professional degree (verbal and written).
• Experience with finance or data analytics is a bonus.

Responsabilidades

• Own a portfolio of accounts and support customer journeys.
• Deliver customer training and education sessions.
• Analyze customer sentiment to promote retention.

Conocimientos

Customer Success

Technical aptitude

Communication

Problem solving

Attention to detail

Self-motivation

Educación

Bachelor's degree

Herramientas

Customer Success tooling

Cloud platforms (GCP, AWS, Azure)

Descripción del empleo

Associate Customer Success Manager, Remote Mexico

Remote Mexico

Location
Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Mexico.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer. We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of DoiT customers. The ideal candidate is a highly self-motivated and goal-oriented individual who is eager to leverage best-in-class Customer Success tooling and data-driven insights to promote retention through customer-realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including: onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
• Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for account planning and additional human outreach
• Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage customer escalations, identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
• Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
• Escalate problems and customer feedback more generally to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Qualifications

• 1-2 years of experience in Customer Success in a B2B SaaS company
• Technical aptitude, with the ability to identify areas for automation and an interest in both learning and leveraging AI
• Proven ability to manage high and competing workloads with a strong attention to detail and effective prioritization
• Exceptional ability to communicate and foster positive business relationships with our customers and team members
• A proven track record of creative problem solving on internal and customer-facing issues
• Accountability and personal organization is a must
• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
• Curiosity and self-motivation to learn and develop professional competencies
• Be fluent in English to a professional degree (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Experience with a public cloud platform like GCP, AWS, or Azure
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

Create a Job Alert

Interested in building your career at DoiT? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Are you currently located in Mexico? * Select...

We are only accepting applications from these time zones at this time.

Will you now or in the future require visa sponsorship for the country you are applying? * Select...

Do you have 1-2 years of experience in Customer Success in a B2B Saas Company? * Select...

Do you have 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure? * Select...

Do you have experience of working with cloud finance and/or data analytics? * Select...

This is not a necessity, however it is desirable.

What are your salary expectations? *

Voluntary Disclosure of Gender * Select...

At DoiT International, our unwavering dedication to cultivating a diverse and inclusive workplace remains paramount. In line with this commitment, we are presently engaged in the collection of gender data to assess and fortify our diversity and inclusion programs.

It is imperative to emphasize that the information collected is meticulously segregated from your employment records and holds no bearing on any employment-related determinations. We wish to underscore that your privacy is rigorously safeguarded as DoiT International processes gender data in an aggregate and de-identified manner. Be assured that under no circumstances will this information be divulged or disseminated externally in a manner that compromises anonymity.

While the provision of this information is entirely voluntary, we extend an invitation for you to consider self-identifying. Such voluntary contributions substantiate and fortify DoiT's steadfast commitment to fostering diversity and inclusion within our organizational fabric.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in DoiT’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of our outreach and recruitment efforts. Classification of protected categories is as follows:

• A "disabled veteran" means a veteran of the U.S. military who is entitled to compensation or who would be entitled to compensation but for military retired pay.
• A "recently separated veteran" means any veteran within three years of discharge.
• An "active duty wartime or campaign badge veteran" means a veteran who served during a war or campaign with an authorized badge.
• An "Armed forces service medal veteran" means a veteran who participated in a U.S. military operation with an Armed Forces service medal.
• Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s OFCCP website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorders (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or hard of hearing
• Diabetes
• Disfigurement from burns, wounds, accidents, or congenital conditions
• Epilepsy or seizure disorders
• Gastrointestinal disorders (e.g., Crohn’s, IBS)
• Intellectual or developmental disabilities
• Mental health conditions (e.g., depression, anxiety, PTSD)
• Missing limbs or partial limb loss
• Mobility impairments requiring supports
• Nervous system conditions (e.g., migraine, Parkinson’s, MS)
• Neurodivergence (e.g., ADHD, autism, dyslexia)
• Paralysis (partial or complete)
• Pulmonary or respiratory conditions (e.g., asthma)
• Short stature
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.