Associate Customer Ops Specialist

Lenovo; Apodaca; Presencial; MXN 223.200 - 334.800; Jornada completa

Descripción de la vacante

A global technology company is seeking an individual for end-to-end process functions, focusing on reconciliation and reporting. Ideal candidates should possess proficiency in English, have experience with payments handling and reconciliation, and are familiar with SAP. Responsibilities include managing chargebacks, creating credits, and ensuring compliance with standard procedures. This role values self-driven individuals who can work independently while achieving set objectives.

Formación

• Solid verbal and written English communication skills are essential.
• Experience with reconciliation and payments handling is required.
• Knowledge of credit card processing is preferred.

Responsabilidades

• Perform daily reconciliation and reporting tasks under limited supervision.
• Represent disputes and chargebacks until resolution.
• Work collaboratively to manage credits, debits, and order processes.

Conocimientos

Proficient English language

Verbal and written communication skills

Reconciliation Experience

Payments Handling

Credit Card process

Self-driven

Herramientas

SAP Knowledge

Descripción del empleo

Perform E2E process functions, including (but not limited to) daily reconciliation and balancing, daily, weekly and calendar month reporting under limited supervision. Represent Disputes and Chargebacks and provide follow up till resolution. Work with other Teams to create credits or debits, request re-routes, cancel orders, release orders. Daily Reporting and work with IT Support in case there are errors detected on daily process. Establish and maintain positive business relationships both internally and externally to promote company goals. Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.

Position Requirements

Ideal candidate will have:

• Proficient English language with solid verbal and written communication skills.
• Reconciliation Experience.
• Payments Handling.
• Credit Card process.
• Accounting Experience will be a plus.
• SAP Knowledge is a MUST.
• Must be self-driven and can work independently while focused on delivering set objectives.