Assistant Store Manager - PdH Monterrey

Zegna; Monterrey; Presencial; MXN 335.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning opportunities

Comprehensive benefits: annual bonus,

Medical and dental insurance

13% of saving fund

28 days of Christmas bonus

Food vouchers MXN 3,000

Paid time off: vacation and holidays

Descripción de la vacante

ZEGNA Monterrey Boutique seeks an Assistant Store Manager to partner with the Store Manager, drive sales, develop the team, and promote the brand values. Based in Nuevo Leon, this role reports directly to the Store Manager.

You will supervise staff, schedule shifts, coach, recruit, and ensure customer-centric service while aligning with health & Safety and store guidelines.

Responsabilidades

• Strive to achieve individual daily, weekly, monthly and yearly sales and KPI's.
• Offer support to the Store Manager by supervising the staff, providing feedback, drafting effective staff schedules, and ensuring optimal productivity.
• Foster marketing initiatives through collaboration with the Store Manager and local Marketing and CVM.
• Champion, deliver and monitor a customer-centric culture.
• Identify training and development needs and spend time with the store team providing coaching and training.
• Support the Store Manager in recruiting and onboarding top talent.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance; proactively assist the team with issues and/or opportunities they may be facing.
• Work with the Store Manager to provide effective feedback on products and collections and stay updated on stock, consolidation, and transfers.
• Assist with implementation and maintenance of the design and display guidelines from Visual Merchandising to maximize the store’s appeal.
• Ensure the team’s appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the ZEGNA Code of Ethics.
• Alongside the Store Manager, implement Health & Safety regulation and supervise the attendance of the store team at H&S training courses.
• Promote the usage of digital services to increase business opportunities and improve customer service.

Conocimientos

Customer service

Leadership

Sales targets

Team supervision

Descripción del empleo

WHY JOIN US

The ZEGNA Group is one of Italy’s most famous family-driven companies, recently listed on the NYSE. Inspired by our founder Ermenegildo’s vision and rooted in 112 years history, the brand ZEGNA designs, creates and distributes luxury menswear and accessories as well as womenswear, menswear and accessories under other brands in the group, encompassing Thom Browne and a one-of-a-kind Luxury Textile Laboratory Platform. ZEGNA is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions driven by the awareness that our actions today will shape our tomorrow. With over 500 points of sale, in 80 countries and 6,000 employees worldwide, we’re as proud of our people as we are of our products, and we look for talented people that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

As an Assistant Store Manager for ZEGNA, you will be the Store Managers second-in-command, helping to achieve business objectives, building solid relationships with ZEGNA Guests, and promoting the values and ambitions of the brand. This role reports directly to the Store Manager.

This role is based in our ZEGNA PdH Monterrey boutique based in Nuevo Leon.

How You Will Contribute

• Strive to achieve individual daily, weekly, monthly and yearly sales and KPI's.
• Offer support to the Store Manager by supervising the staff, providing feedback, drafting effective staff schedules, and ensuring optimal productivity.
• Foster marketing initiatives through collaboration with the Store Manager and local Marketing and CVM.
• Champion, deliver and monitor a customer-centric culture.
• Identify training and development needs and spend time with the store team providing coaching and training.
• Support the Store Manager in recruiting and onboarding top talent.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance; proactively assist the team with issues and/or opportunities they may be facing.
• Work with the Store Manager to provide effective feedback on products and collections and stay updated on stock, consolidation, and transfers.
• Assist with implementation and maintenance of the design and display guidelines from Visual Merchandising to maximize the store’s appeal.
• Ensure the team’s appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the ZEGNA Code of Ethics.
• Alongside the Store Manager, implement Health & Safety regulation and supervise the attendance of the store team at H&S training courses.
• Promote the usage of digital services to increase business opportunities and improve customer service.

YOUR ZEGNA OFFER

• Learning opportunities, structured programs, and development paths
• Comprehensive benefits: annual bonus, medical and dental insurance, 13% of saving fund, 28 days of Christmas bonus, $3,000 mxn of food vouchers,
• Paid time off: vacation and holidays, with accrual based on tenure and role level
• Access to premium materials, resources, and production partners
• Creative autonomy and a supportive environment that rewards results
• Opportunity to grow within a luxury, design-focused brand

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.