AR & Collections Associate - Mexico (Temporary role)

JumpCloud Inc.; Puebla de Zaragoza; Remote; MXN 180,000 - 240,000; Full time

Job summary

JumpCloud Inc. seeks an Accounts Receivable Specialist to manage a high-volume B2B portfolio and pursue proactive collections. You will contact customers, forecast cash receipts, and record payments in ERP/CRM systems while collaborating with Sales and Finance.

The role requires 1–2 years AR experience and strong Excel skills. The position is remote within Mexico for a flexible early shift to cover European time zones, with English-language communications as part of daily workflows.

Qualifications

• Bachelor’s degree in accounting/finance or related field.
• 1-2 years’ experience in accounts receivable and collections.
• Basic knowledge of sales contracts and standard payment terms.
• Flexibility to work an early shift for European time zones.
• Intermediate to advanced Excel skills.
• Strong analytical and organizational skills.

Responsibilities

• Manage a high-volume portfolio of B2B accounts focusing on proactive outreach for overdue invoices.
• Contact customers via email and phone regarding past-due payments.
• Assist in cash forecasting using knowledge of payment cycles.
• Record all activities in ERP/CRM systems (NetSuite, Salesforce).
• Support collections with Sales, Renewals, and Operations.
• Post payments and verify payment terms against contracts.
• Participate in governance calls and ad hoc projects.

Skills

Accounts receivable

Excel skills

Communication

Multi-tasking

Attention to detail

Customer service

Education

Bachelor’s degree in accounting/finance or related field

Tools

NetSuite

Salesforce

Job description

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

Responsibilities:

• Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.

• Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.

• Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.

• Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.

• Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.

• Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.

• Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).

• Post daily customer payments by recording cash, checks, and credit card transactions.

• Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.

• Effectively communicate with the Sales, Operations, and Finance teams.

• Participating in Governance calls and handling ad hoc projects as assigned

Required Skills:

• Bachelor’s degree in accounting/finance or related field.

• 1-2 years’ experience in accounts receivable and collections can substitute for educational requirements.

• Basic knowledge of sales contracts and standard payment terms.

• Flexibility to work an early shift schedule to provide coverage and support for European time zones.

• Intermediate to Advanced Excel skills.

• Strong analytical, organizational, verbal and written communications, and interpersonal skills.

• Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.

• Knowledge and experience with automation tools and processes would be an added advantage.

• Flexibility and adaptability navigate frequent changes in a fast-growing company

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.