AR & Collections Associate - Mexico

JumpCloud; México; Remote; MXN 250,000 - 420,000; Full time

Job summary

JumpCloud Inc. is seeking an Accounts Receivable/Collections professional to manage a high-volume B2B portfolio from a remote-first setup. You will reach out for past-due invoices, record activity in NetSuite and Salesforce, and collaborate with Sales and Finance to resolve billing issues.

English fluency is required for an international, SaaS-focused team. This role is remote for Mexico-based candidates and may require early-shift coverage to align with European time zones.

Qualifications

• Bachelor's degree in accounting/finance or related field.
• 1–2 years' experience in accounts receivable and collections can substitute for educational requirements.
• Basic knowledge of sales contracts and standard payment terms.
• Flexibility to work an early shift for European time zones.
• Intermediate to advanced Excel skills.
• Strong analytical and communication abilities.
• Familiarity with automation tools is a plus.

Responsibilities

• Manage a high-volume portfolio of B2B accounts focusing on proactive monitoring and initial outreach for past-due invoices.
• Contact customers via email and phone about overdue payments with professionalism.
• Assist in cash forecasting and provide weekly/monthly collections outlook.
• Record all collection activities in ERP/CRM systems (NetSuite, Salesforce).
• Collaborate with Sales, Renewals, and Operations to resolve billing discrepancies.
• Participate in governance calls and ad hoc projects as assigned.

Skills

Accounts receivable

Excel (Advanced)

Analytical skills

Verbal and written communication

Interpersonal skills

Multi-tasking

Education

Bachelor's degree in accounting/finance or related field

Tools

NetSuite

Salesforce

Job description

All roles at JumpCloud ® are Remote unless otherwise specified in the Job Description.

About JumpCloud ®

JumpCloud ® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.

Responsibilities

• Manage a high-volume portfolio of B2B accounts, specifically focusing on proactive monitoring and initial outreach for lower-tier past-due accounts.
• Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.
• Utilize knowledge of payment cycles and customer behavior to assist in cash forecasting and provide predictability on expected weekly/monthly collections.
• Embrace an AI-friendly mindset and demonstrate a willingness to learn quickly and successfully integrate new automation tools into daily workflows.
• Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.
• Identify and resolve billing discrepancies or customer issues that may be delaying payment by collaborating closely with Sales, Renewals, and Operations.
• Ensure all collection activities and customer interactions are accurately recorded in the ERP/CRM systems (NetSuite, Salesforce).
• Post daily customer payments by recording cash, checks, and credit card transactions.
• Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.
• Effectively communicate with the Sales, Operations, and Finance teams.
• Participating in Governance calls and handling ad hoc projects as assigned.

Required Skills

• Bachelor's degree in accounting/finance or related field.
• 1-2 years' experience in accounts receivable and collections can substitute for educational requirements.
• Basic knowledge of sales contracts and standard payment terms.
• Flexibility to work an early shift schedule to provide coverage and support for European time zones.
• Intermediate to Advanced Excel skills.
• Strong analytical, organizational, verbal and written communications, and interpersonal skills.
• Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment.
• Knowledge and experience with automation tools and processes would be an added advantage.
• Flexibility and adaptability navigate frequent changes in a fast-growing company.

Where you'll be working/Location

JumpCloud ® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language

JumpCloud ® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud ®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud ®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud ® is an incredible place to share and grow your expertise! You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud ®'s three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud ® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.