Application Support Engineer (Ciudad Juárez, Chihuahua)

DXC Technology; Ciudad Juárez; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

DXC Technology in Ciudad Juárez, Mexico, is seeking a Senior Application Support Engineer to deliver technical and operational support for critical manufacturing applications on site.

You will troubleshoot complex issues, manage incidents and releases, coordinate with development, infrastructure, and vendors, maintain documentation, and drive process improvements while ensuring SLAs and KPIs are met. Strong communication with clients and stakeholders is essential.

Formación

• 5+ years of experience in Application Support or similar technical role.
• Experience supporting business-critical applications, preferably in manufacturing environments.
• Strong troubleshooting and problem-solving skills.
• Experience with incident management, change management, and production environments.

Responsabilidades

• Perform onsite support activities, including troubleshooting and client meetings.
• Monitor application performance, availability, and reliability.
• Manage incidents, service requests, and escalations.
• Perform initial triage, troubleshooting, and resolution of issues.
• Coordinate with development, infrastructure, and third-party vendors for resolution and enhancements.
• Support root cause analysis (RCA) and corrective actions.
• Assist with change and release management for production deployments.
• Maintain technical documentation and knowledge base articles.
• Identify opportunities for process improvement and automation.
• Ensure compliance with SLAs, KPIs, and operational metrics.

Conocimientos

Microsoft SQL

C# / VB.NET

Oracle PL/SQL

Borland Delphi

Unix/Linux

Java

Descripción del empleo

Job Description:

We are looking for an experienced Senior Application Support Engineer to provide technical and operational support for business-critical applications within a manufacturing environment in Ciudad Juárez, Chihuahua .

This is an onsite position requiring direct interaction with plant-floor operations, technical teams, and client stakeholders. Candidates must be based in Ciudad Juárez or able to work onsite at the location.

Key Responsibilities

• Perform onsite support activities, including troubleshooting, workshops, plant-floor project implementations, and client meetings.
• Monitor application performance, availability, and reliability.
• Manage incidents, service requests, and technical escalations.
• Perform initial triage, troubleshooting, and resolution of application issues.
• Coordinate with development, infrastructure, and third-party vendors for issue resolution and enhancements.
• Support Root Cause Analysis (RCA) and contribute to corrective and preventive actions.
• Assist with change and release management activities to ensure smooth production deployments.
• Maintain technical documentation, knowledge base articles, and operational procedures.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Ensure compliance with established SLAs, KPIs, and operational metrics.

Required Technical Skills

• Microsoft SQL: 5+ years
• C# / VB.NET: 5+ years
• Oracle PL/SQL: 2+ years
• Borland Delphi: 2+ years
• Unix/Linux: 2+ years
• Java: 2+ years

Required Profile

5+ years of experience in Application Support, Production Support, or a similar technical role.

Experience supporting business-critical applications, preferably within manufacturing environments.

Strong troubleshooting and problem-solving skills.

Experience with incident management, change management, releases, and production environments.

Ability to interact directly with clients, technical teams, and business stakeholders.

Strong communication and documentation skills.

Availability to work onsite in Ciudad Juárez, Chihuahua.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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