Application Engineer: Tech Liaison for Custom Solutions

Columbus McKinnon; Apodaca; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Columbus McKinnon in Mexico (Apodaca, Nuevo León) seeks an Application Engineer to respond to customer inquiries or purchase orders for CMCO material handling equipment and parts, advising on best practices for selection and application.

The role involves researching product capabilities, aiding in design/development, and providing equipment performance reports to the sales team while coordinating with engineering, production, and purchasing to meet customer needs.

Formación

• Ability to read, analyze, and interpret general business periodicals, technical procedures, and governmental regulations.
• Ability to work with mathematical concepts such as algebra, geometry and trigonometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be computer literate and knowledgeable of Microsoft Word, Excel, and Power Point.

Responsabilidades

• Function as an liaison between customer and the company.
• Reviews customer product specifications to determine the appropriate equipment for the customer’s application.
• Determine if the customer request can be achieved with standard products or if it requires a special engineered to order product.
• Confer with the Engineering Department to determine the feasibility of designing engineered to order products.
• Confirms with production personnel the feasibility to manufacture and to obtain an estimate of production time.
• Work with production members, analyzing current production schedules, and confirming delivery dates to the customer.
• Confer with Purchasing to obtain quotes for nonstandard parts, components, and features from outside sources and issue purchase requisitions.
• Negotiate specification changes, pricing, and delivery dates, as required.
• Answer customer inquiries regarding linear actuator component operational functions through both email and phone.
• Upon request, provide specific technical literature to customers.
• Provide feedback to Quality and Product Engineering regarding field performance of products.
• Process Government orders according to government regulations and/or standards.
• Provide detailed quotes to customers per their specific requests.
• Performs other related duties as assigned.

Conocimientos

Technical communication

Mathematical concepts

Computer literacy (MS Word/Excel/Power

Educación

Bachelor’s Degree (4-year college or university)

Descripción del empleo

Columbus McKinnon in Mexico (Apodaca, Nuevo León) seeks an Application Engineer to respond to customer inquiries or purchase orders for CMCO material handling equipment and parts, advising on best practices for selection and application.

The role involves researching product capabilities, aiding in design/development, and providing equipment performance reports to the sales team while coordinating with engineering, production, and purchasing to meet customer needs.