Analista De Mercadotecnia Y Eventos – Soporte Comercial

Hooman; Morelos; Remote; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Job summary

Hooman is seeking a highly organized, customer-focused Coordinador Comercial y de Soporte al Cliente for a fully remote team. You will manage client inquiries, coordinate with sales and support, and process orders while resolving issues promptly to maintain high customer satisfaction.

The ideal candidate will have strong communication, problem-solving abilities, and the capacity to multitask in a virtual setting.

Qualifications

• Experience in customer-facing roles.
• Experience coordinating with sales and support teams is a plus.
• Ability to process orders accurately and timely.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and chat.
• Coordinate with sales and technical support to resolve issues.
• Process orders and update CRM with relevant information.
• Prepare quotes and proposals as needed.
• Follow up to ensure customer satisfaction and identify upsell opportunities.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Associate's or Bachelor's in Business

Tools

CRM systems

Job description

Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

About the Role

Our client is seeking an organized and customer-centric Coordinador Comercial y de Soporte al Cliente to join their entirely remote team. This role is pivotal in ensuring smooth commercial operations and exceptional customer satisfaction post-sale. You will be responsible for managing client inquiries, coordinating with sales and support teams, processing orders, and resolving customer issues efficiently. The ideal candidate possesses excellent communication and problem-solving skills, a proactive attitude, and the ability to manage multiple tasks effectively in a virtual environment. We are looking for an individual who is passionate about providing outstanding customer service and supporting the sales team's success. This is a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and provide exceptional support via phone, email, and chat.
• Manage and process customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with sales representatives and technical support teams to resolve customer issues and requests.
• Maintain customer records and update CRM system with relevant information.
• Assist in preparing quotes and proposals as needed.
• Follow up with customers to ensure satisfaction with products and services.
• Identify opportunities to upsell or cross-sell based on customer interactions.
• Contribute to improving customer service processes and efficiency.
• Handle customer complaints and escalations professionally and effectively.
• Provide administrative support to the commercial team as required.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business or a related field is a plus.
• Proven experience