AML/KYC Screening Specialist — Global Risk

HSBC; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid leave

Well-being and balance culture

Equal opportunity employer

Descripción de la vacante

HSBC Global Service Center in Mexico City is seeking an analyst to support Negative News Screening within the Screening Utility Operations. The role involves managing remediation requests, handling CDD projects, and ensuring compliance with policy while delivering high-quality service to clients.

You will work with CDD teams across the organization, grow domain knowledge, and adapt to evolving priorities. Fluency in English, attention to detail, and a customer-focused approach are essential.

Formación

• A Bachelor’s degree or equivalent industry/functional experience.
• Fluent in English (spoken and written).
• Able to balance quality with volume and adapt to changing priorities.
• Willing to work a flexible schedule to meet business needs.
• Self-motivated with a sense of urgency.

Responsabilidades

• Manage remediation requests in a timely and accurate manner, contributing to positive client experience.
• Perform outbound/inbound calls to provide customer service on CDD projects.
• Take ownership of remediation issues and coordinate with CDD functions to resolve bottlenecks.
• Provide solutions to problems and adhere to performance SLAs.
• Develop understanding of the business area to build knowledge base within CDD.
• Collaborate with managers and CDD to support new business requests efficiently.

Conocimientos

English fluency

Customer service mindset

Flexibility

Attention to detail

Ability to learn quickly

Educación

Bachelor’s degree or equivalent

Herramientas

MS Excel

MS Word

Lotus Notes

Descripción del empleo

HSBC Global Service Center in Mexico City is seeking an analyst to support Negative News Screening within the Screening Utility Operations. The role involves managing remediation requests, handling CDD projects, and ensuring compliance with policy while delivering high-quality service to clients.

You will work with CDD teams across the organization, grow domain knowledge, and adapt to evolving priorities. Fluency in English, attention to detail, and a customer-focused approach are essential.