LATAM Channel Support Center Lead - Tech & Training

Alfa Laval

Tlalnepantla

Presencial

MXN 900.000 - 1.300.000

Jornada completa

14 días+

Generador de candidaturas

Una candidatura hecha para este puesto de trabajo: un currículum y una carta de presentación adaptados que responden directamente a la oferta.

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Descripción de la vacante

Alfa Laval LATAM seeks a Channel Support Center Manager to lead our regional technical support team and strengthen product capabilities across Latin America. This is a regional leadership role combining technical expertise, people management, customer and sales support, capability development, and continuous improvement.

You will lead a team of technical specialists, define the competency roadmap, and ensure robust product knowledge.

Formación

Degree in Industrial Engineering, Commercial Engineering, or Business Administration.
Experience leading technical teams or customer-support groups.
Experience designing or leading technical training programs for partners or distributors.
Strong strategic thinking and process-improvement mindset.

Responsabilidades

Lead and develop the regional technical support team across LATAM.
Provide high-level product and application expertise to customers and Sales Companies.
Develop and coach Product & Application experts and strengthen technical competencies.
Define and manage the team’s technical roadmap and training initiatives.
Improve quotation and technical support processes and related tools.
Identify efficiency opportunities and optimize distributor support.
Lead product launches and collaborate with Product Centers and Business Units.