Amazon Connect Cloud CC Architect - Global Travel

Accenture; Monterrey; Presencial; MXN 900.000 - 1.350.000; Jornada completa

Descripción de la vacante

Accenture in Mexico City or Monterrey seeks a senior consulting professional to design and deliver cloud contact center solutions using Amazon Connect and AI chatbots, guiding transformation roadmaps for clients across industries.

You'll work on international projects, collaborate with global teams, and help build the future of customer service by leveraging innovative tools and methodologies.

Travel flexibility to accommodate client engagements is expected, and advanced English is required.

Formación

• Bachelor's Degree completed is required.
• MBA from a tier 1 institute is highly desirable.
• Availability to travel may be required.
• English Advanced is required.
• +5 years of experience in designing, architecting and delivering in Amazon Connect Platform for Cloud Contact Center.
• Experience in designing and implementing AI chatbot/ Virtual assistant and defining a comprehensive digital roadmap to integrate with cloud contact center platforms.
• Experience in creating contact center of the future strategy and transformational roadmap.

Responsabilidades

• Participate in Cloud Contact Center implementation/optimization projects.
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals.
• Uses considerable judgment to determine solution and seeks guidance on complex problems.
• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
• Determines methods and procedures on new assignments with guidance.
• Decisions often impact the team in which they reside.
• Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Conocimientos

English Advanced

Amazon Connect Platform

AI Chatbot / Virtual Assistant

Cloud Contact Center Design

Global PM Experience

Educación

Bachelor's Degree completed

MBA from tier 1 institute

Herramientas

Call Miner

NICE

Verint

Descripción del empleo

Accenture in Mexico City or Monterrey seeks a senior consulting professional to design and deliver cloud contact center solutions using Amazon Connect and AI chatbots, guiding transformation roadmaps for clients across industries.

You'll work on international projects, collaborate with global teams, and help build the future of customer service by leveraging innovative tools and methodologies.

Travel flexibility to accommodate client engagements is expected, and advanced English is required.