AI Engineer: Bot Engagement & Customer Support Automation

Panorama Mortgage Group Llc; Región Centro; Presencial; MXN 400.000 - 700.000; Jornada completa

Descripción de la vacante

Panorama Mortgage Group Llc is seeking an Artificial Intelligence Engineer to help implement processes and ensure that bots meet clients' needs. The role involves designing bot routing, enhancing engagement, and collaborating with cross-functional teams to keep information up-to-date for bot accuracy.

Ideal candidates will have strong experience in bot development, customer service exposure, and proficiency with chatbot systems and CRM tools, plus excellent English communication across the

Formación

• Experience designing and implementing bot-driven processes.
• Strong written and verbal communication skills in English.
• Familiarity with chatbot systems and their functionalities.

Responsabilidades

• Design and implement efficient processes to route bot users to business-side experts, ensuring a seamless connection and user experience.
• Recommend and implement strategies to increase bot engagement and adoption, promoting the bot as a preferred communication channel.
• Improve the bot experience by analyzing user feedback, identifying areas for enhancement, and implementing necessary improvements.
• Collaborate with cross-functional teams to gather information and subject matter expertise, ensuring accurate and up-to-date information is available to the bot.
• Manage a portion of incoming inquiries, providing customer support and resolving questions through automated bot systems.

Conocimientos

Bot development

Customer service

English communication

Herramientas

Chatbot systems

CRM software

Descripción del empleo

Panorama Mortgage Group Llc is seeking an Artificial Intelligence Engineer to help implement processes and ensure that bots meet clients' needs. The role involves designing bot routing, enhancing engagement, and collaborating with cross-functional teams to keep information up-to-date for bot accuracy.

Ideal candidates will have strong experience in bot development, customer service exposure, and proficiency with chatbot systems and CRM tools, plus excellent English communication across the