AI Automation Engineer

Helpware Inc.; México; On-site; MXN 1,306,000 - 2,425,000; Full time

Job summary

Helpware Inc. is seeking an AI Automation Engineer to identify, design, build, and deploy AI agents and automations for operational teams. This hands-on role goes beyond chatbots to deliver production-ready automations that improve workflows across systems.

You will prototype rapidly, iterate with end users, and ensure solutions align with data, security, and governance standards while supporting adoption and continuous improvement.

Qualifications

• Proven experience building and deploying automations in production.
• Hands-on with Copilot Studio, Power Automate, and Microsoft AI tools.
• Experience connecting systems via APIs and orchestrating workflows.
• Able to translate business needs into production automations.
• Willingness to work US business hours.

Responsibilities

• Identify automation opportunities with business teams.
• Design, build, and deploy AI agents and automations.
• Integrate systems via APIs and orchestrate workflows.
• Prototype and iterate solutions with end users.
• Document workflows and technical designs.
• Support adoption and continuous improvement.
• Ensure compliance with data, security, governance.
• Test, monitor, and maintain deployed solutions.

Skills

Automation design

AI agent deployment

Operational workflow analysis

Rapid prototyping

Analytical skills

Communication skills

Tools

Microsoft Copilot Studio

Power Automate

Microsoft AI ecosystem

API integration

Job description

Our client is a US-based company specializing in advanced solutions for health plans. Their platform helps both new and established Medicare and Medicaid programs scale efficiently by improving staff productivity, streamlining processes, and reducing operational costs.

The company offers flexible solutions through SaaS (\"Software as a Service\") and BPaaS (\"Business Process as a Service\"), enabling health plans to optimize operations, enhance member experiences, and maintain compliance with industry regulations.

We are looking for an AI Automation Engineer to identify, design, build, and deploy AI agents and automations for operational teams. This is a hands-on role: you will turn real business workflows into working solutions, not just chatbots, and work closely with end users to iterate quickly and deliver measurable impact.

Responsibilities

• Identify automation and AI opportunities by analyzing operational workflows together with business teams and SMEs.
• Design, build, and deploy AI agents and automated workflows using Microsoft Copilot Studio, Power Automate, and the broader Microsoft AI ecosystem.
• Integrate systems via APIs and orchestrate workflows across multiple platforms and data sources.
• Rapidly prototype solutions and iterate on them with end users based on their feedback.
• Translate business requirements into working, production-ready automations.
• Ensure solutions comply with enterprise data, security, and governance standards.
• Test, monitor, and maintain deployed solutions; document workflows and technical designs.
• Support operational teams with adoption, training, and continuous improvement of automations.

Requirements

• Proven experience building and deploying automations and AI agents in a production environment.
• Hands-on experience with Microsoft Copilot Studio, Power Automate, and the Microsoft AI ecosystem.
• Experience with API integration and workflow orchestration.
• Ability to turn real business workflows into working solutions, beyond basic chatbots.
• Experience with rapid prototyping and iterating with end users.
• Understanding of enterprise data, security, and governance.
• Strong analytical, communication, and problem-solving skills.
• Willingness to work according to US business hours.

Would Be a Plus

• Healthcare experience, ideally in the payer or health insurance industry.
• Knowledge of Medicare and/or Medicaid processes.
• Familiarity with claims, enrollment, provider management, or authorizations workflows.
• Experience writing SQL queries and performing data analysis.
• Experience supporting software implementations and process improvements