AI-Driven Product Owner: Remote, Vendor Integrations

Farmers Insurance; México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career development

Flexible work

Job summary

Farmers Insurance is seeking a Product Owner to lead a technology-focused initiative within the Contact Center, coordinating with business teams, IT, and external vendors to deliver AI-driven solutions. The role emphasizes vendor management and cross-functional collaboration across multiple stakeholders.

The ideal candidate brings 3+ years as a Product Owner, strong vendor management experience, and a passion for AI-enabled transformations within a fast-paced environment.

Qualifications

• 3+ years of experience as a Product Owner or similar role.
• Strong experience managing technology vendors and external partners.
• Experience working cross-functionally with business and IT teams.
• Exposure to AI technologies or AI-enabled solutions.
• Excellent organizational, communication, and stakeholder management skills.
• Experience supporting software, platform, or technology implementations.

Responsibilities

• Coordinate efforts across business, IT, vendors, and external partners.
• Manage relationships with technology vendors, including AI solution providers.
• Drive project execution, tracking milestones, dependencies, and deliverables.
• Support integrations between internal systems and third-party platforms.
• Partner with stakeholders to implement innovative Contact Center solutions.
• Provide visibility and communication across multiple initiatives.

Skills

Vendor management

Cross-functional collaboration

AI awareness

Stakeholder management

Organizational skills

Communication

Tools

SharePoint

Power BI

Contact Center Platforms

GenAI/LLM Platforms

Office Suite

Job description

Farmers Insurance is seeking a Product Owner to lead a technology-focused initiative within the Contact Center, coordinating with business teams, IT, and external vendors to deliver AI-driven solutions. The role emphasizes vendor management and cross-functional collaboration across multiple stakeholders.

The ideal candidate brings 3+ years as a Product Owner, strong vendor management experience, and a passion for AI-enabled transformations within a fast-paced environment.