AI‑Augmented Senior Security TPM (Remote)

JumpCloud; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

JumpCloud is seeking a Senior Technical Program Manager to lead the security organization's AI-augmented program management. This remote-first role requires coordinating with security leadership, engineers, and the AI team to design and operate AI-assisted PM systems that drive daily work.

You will own intake, triage, status reporting, capacity modeling, and inter‑ruption work tracking, while applying judgment where data lags and context matters.

Formación

• 6 years of program or project management experience, ideally including time in technical or engineering organizations.
• Demonstrated experience using AI to scale your program management practice.
• Deep fluency with Jira and Confluence, including epic and project structure, JQL, dashboards and reporting.
• Excellent written communication. You can draft a clear executive update, a precise project brief and an honest status report.
• Comfort working without complete information. You exercise judgment and make calls without waiting for permission.
• Ability to push back constructively, including upward, when commitments are at risk or scope is creeping.
• Experience operating in a remote-first organization.
• Bonus: prior experience in security, infrastructure or platform engineering organizations.

Responsabilidades

• Operating Standard Enforcement: Apply a single operating standard across every security project. Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners.
• Intake and Triage: Own the front door for security requests across Slack channels, ticket forms and direct asks. Classify, route, set expectations with requestors and capture demand as data. Train the AI classification system through your corrections and feedback.
• Status and Reporting: Produce per-person, per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture.
• Capacity and Commitment: Maintain a working model of team capacity and project commitments. Flag slippage early. Surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context).
• Interruption Work Tracking: Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others). Propose new projects to reduce unplanned work and improve processing efficiency.
• Prioritization: Place new work in the priority queue using stated criteria of impact, urgency, dependencies and capacity. Apply judgment for political and strategic context.
• AI System Partnership: Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability that supports your work.
• Operating Standard Evolution: Refine the operating standard as edge cases surface. Propose updates, build team buy-in and roll out changes consistently.
• Cross-Company Representation: Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. Ensure all program reporting provides an accurate, transparent, and objective view of current progress and risks.

Conocimientos

Program management

AI in PM

Jira

Confluence

Written communication

Decision making

Assertiveness

Remote work

Security awareness

Descripción del empleo

JumpCloud is seeking a Senior Technical Program Manager to lead the security organization's AI-augmented program management. This remote-first role requires coordinating with security leadership, engineers, and the AI team to design and operate AI-assisted PM systems that drive daily work.

You will own intake, triage, status reporting, capacity modeling, and inter‑ruption work tracking, while applying judgment where data lags and context matters.