AI Adoption Community Architect

Novartis AG; Guamúchil; Hybrid; MXN 900,000 - 1,400,000; Full time

Job summary

Novartis AG is seeking a Manager, Community Adoption to build and scale a self-service AI adoption community across US Commercial. The role reports to the Director, Self-Service & AI Adoption Lead, driving engagement through champion networks and learning programs.

Responsibilities include capturing feedback, maintaining knowledge assets, and tracking adoption trends. Strong facilitation and English fluency are required; pharma/healthcare experience is a plus.

Qualifications

• Bachelor’s degree in a related field.
• 4+ years in community management or related areas.
• Strong facilitation and stakeholder engagement.
• Experience with Teams, SharePoint, or learning networks.
• Ability to influence without authority and engage diverse groups.
• English fluency is required.
• Experience with AI tools, pharma, healthcare preferred.

Responsibilities

• Build and manage AI user communities and forums.
• Promote adoption through campaigns and events.
• Capture feedback and share with product teams.
• Maintain knowledge assets and content calendars.
• Facilitate discussions to encourage peer support.
• Track participation and adoption trends.
• Support champion development and local advocates.
• Identify issues and recommend improvements.

Skills

Facilitation

Communication

Writing

Stakeholder engagement

Project coordination

Analytical thinking

English language

Data-driven approach

Education

Bachelor’s degree in a related field

Tools

Microsoft Teams

SharePoint

Learning networks

Job description

Novartis AG is seeking a Manager, Community Adoption to build and scale a self-service AI adoption community across US Commercial. The role reports to the Director, Self-Service & AI Adoption Lead, driving engagement through champion networks and learning programs.

Responsibilities include capturing feedback, maintaining knowledge assets, and tracking adoption trends. Strong facilitation and English fluency are required; pharma/healthcare experience is a plus.