Manager, Community Adoption

Novartis AG; Guamúchil; Hybrid; MXN 900,000 - 1,400,000; Full time

Job summary

Novartis AG is seeking a Manager, Community Adoption to build and scale a self-service AI adoption community across US Commercial. The role reports to the Director, Self-Service & AI Adoption Lead, driving engagement through champion networks and learning programs.

Responsibilities include capturing feedback, maintaining knowledge assets, and tracking adoption trends. Strong facilitation and English fluency are required; pharma/healthcare experience is a plus.

Qualifications

• Bachelor’s degree in a related field.
• 4+ years in community management or related areas.
• Strong facilitation and stakeholder engagement.
• Experience with Teams, SharePoint, or learning networks.
• Ability to influence without authority and engage diverse groups.
• English fluency is required.
• Experience with AI tools, pharma, healthcare preferred.

Responsibilities

• Build and manage AI user communities and forums.
• Promote adoption through campaigns and events.
• Capture feedback and share with product teams.
• Maintain knowledge assets and content calendars.
• Facilitate discussions to encourage peer support.
• Track participation and adoption trends.
• Support champion development and local advocates.
• Identify issues and recommend improvements.

Skills

Facilitation

Communication

Writing

Stakeholder engagement

Project coordination

Analytical thinking

English language

Data-driven approach

Education

Bachelor’s degree in a related field

Tools

Microsoft Teams

SharePoint

Learning networks

Job description

Band

Level 4

Job Description Summary

#LI-Hybrid
Location: Mexico City, Insurgentes
Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

The Manager, Community Adoption is responsible for building and scaling a vibrant self-service AI adoption community across US Commercial. Reporting to the Director, Self-Service & AI Adoption Lead, this role will drive user engagement through champion networks, peer learning programs, office hours, success stories, and ongoing feedback mechanisms. This position plays a key role in sustaining AI adoption beyond initial deployment by fostering collaboration, sharing best practices, and creating a strong community of AI advocates across the organization.

Job Description

Key Responsibilities

• Build and manage AI user communities, champion networks, office hours, and peer-learning forums.
• Promote adoption through engagement campaigns, events, and community activation initiatives.
• Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams.
• Maintain community channels, FAQs, knowledge assets, and content calendars.
• Facilitate discussions that encourage peer support, collaboration, and continuous learning.
• Track community participation, engagement metrics, and adoption trends.
• Support champion development and empower local advocates to drive ongoing adoption.
• Identify recurring issues and recommend improvements to enhance user experience and value realization.

Essential Requirements

• Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field.
• 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption.
• Strong facilitation, communication, writing, and stakeholder engagement skills.
• Experience managing Teams, SharePoint, online communities, user groups, or learning networks.
• Ability to influence without authority and foster engagement across diverse stakeholder groups.
• Strong project coordination and organizational capabilities.
• Experience leveraging data and user feedback to improve adoption outcomes.
• Fluency in English required.
• Experience with AI tools, digital transformation initiatives, pharma, healthcare, or champion networks preferred.

Commitment to Diversity & Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model