Agente de Servicio al Cliente Bilingüe (Intake Specialist)

Solvo Global Careers; Chihuahua; A distancia; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Solvo Global Careers is seeking an intake specialist to join our intake team for a law firm. You will handle high-volume intake calls, gather information, and close deals to bring new clients, using empathetic support and strong communication.

This role requires 40 hours per week with a rotative schedule and availability from 11:00 am to 22:00 pm ET. A minimum of one year of relevant experience and excellent phone presence are expected.

Formación

• Customer service or call center background required.
• Minimum of 1 year of relevant experience.
• Excellent phone and communication skills; empathetic approach.

Responsabilidades

• Handle inbound and outbound calls in a quick, yet effective manner.
• Respond to potential new clients via phone, email, chat, and/or SMS.
• Identify and assess callers' needs by actively listening and asking questions.
• Obtain and document detailed notes of information from potential clients.
• Meet or exceed daily productivity quotas as set by management.
• Follow a call flow to capture all necessary information.
• Send documents via electronic signature to convert prospects into clients.

Conocimientos

Phone presence

Communication

Empathy

Customer service

Attention to detail

_sales skills

Educación

High School Diploma or higher

Descripción del empleo

Works 40 hours a week (8 hours a day + 1 hour lunch). 7 days a week with two days off in the week. Rotative schedule. Availability 11:00 am to 22:00 pm ET time. Rotative schedules: We work on a 3-week rotation cycle where on the first week the agent

English Level Required: 8.0 - 9.0 (B2+ or C1)

As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients (PNC), the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should have a great phone presence, positive attitude, excellent communication skills, empathy, high quality customer service, and strong attention to detail to ensure the intake process is seamless. We are looking for individuals who are professional, respectful, and empathetic to client needs. This role involves handling high-volume intake calls, completing general intake documentation and closing deals to bring new clients to the law firm.

Responsabilities:

Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and/or SMS. Identify and assess callers' needs by actively listening and asking investigative questions. Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role.

Education

High School Diploma or higher.

Skills,

Experience

Customer service or call center background needed.

Minimum of 1 year of relevant experience.