Agente de Recepción

Westin Resort and Spa Los Cabos; San José del Cabo; Presencial; MXN 201.000 - 268.000; Jornada completa

Descripción de la vacante

Westin Resort and Spa Los Cabos is seeking a guest service oriented team member to welcome guests, address service needs, and maintain a professional appearance. The role involves clear communication, teamwork, and supporting a positive guest experience in a dynamic hotel environment.

Responsibilities include reporting accidents, protecting assets, and complying with quality standards while remaining flexible to evenings, weekends, and holidays.

Descripción del empleo

CORE WORK ACTIVITIESFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.Comply with quality assurance standards.Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.Available to work a flexible schedule including evenings, weekends, and holidays.Perform other reasonable job duties as requested by Supervisors.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.