Aerospace Customer Sales Associate

Wesco Aircraft Hardware Corp.; Chihuahua; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

Incora in Chihuahua, Mexico, is seeking a Customer Service Representative I to foster strong relationships and provide high-quality service. You will handle order processing, RMA, and contract administration as part of a collaborative sales team.

The role emphasizes attention to detail, timely communication, and problem solving within company policies, with room to grow in aerospace distribution. A High School diploma and 1–3 years in sales/customer service are preferred; knowledge of MS Office

Formación

• High School Diploma or GED is required.
• 1–3 years of combined Sales and Customer Service experience in aerospace is preferred.
• Strong verbal, written communication and presentation skills with emphasis in Quality and Customer Service.
• Ability to perform root cause analysis and research to resolve basic customer issues.
• Proven ability to work well within a team and provide quality service to internal customers.
• Proficient data entry and reporting skills; comfortable with integrated data systems and MS Office.

Responsabilidades

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions.
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing.
• Maintain positive working relationships with external customers and all inter-working departments and personnel.
• Provide excellent customer service with fast and accurate processing of requests.
• Respond promptly and professionally to inquiries about order information/status, product availability, and plan of action as approved by management.
• Investigate and resolve customer issues per company policies and work instructions.
• Provide LTA contract administration support, as assigned.
• Process, monitor, and release incoming orders and manage internal communication for pending orders to ensure on-time delivery.
• Prioritize orders based on urgency of product needed and shipping/delivery.

Conocimientos

Business Acumen

Account Planning

Customer Orientation

Driving for Results

High Impact Communication

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Excel

Descripción del empleo

Incora in Chihuahua, Mexico, is seeking a Customer Service Representative I to foster strong relationships and provide high-quality service. You will handle order processing, RMA, and contract administration as part of a collaborative sales team.

The role emphasizes attention to detail, timely communication, and problem solving within company policies, with room to grow in aerospace distribution. A High School diploma and 1–3 years in sales/customer service are preferred; knowledge of MS Office