Advanced Teamcenter Support Engineer

Siemens AG

Mexico

Hybrid

MXN 420,000 - 660,000

Full time

2 days ago

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Job summary

Siemens Software seeks an Advanced Application Support Engineer to join the Global Teamcenter Application Support team. You will troubleshoot enterprise applications, collaborate with Product Development and Cloud/IT, and manage complex customer cases while developing deeper expertise in Teamcenter PLM stack.

The role emphasizes learning, initiative, and progressive independence after onboarding, with flexible work arrangements across time zones.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field.
3–5 years in technical support, application support, or similar role.
Experience troubleshooting enterprise/server-based software.
Strong analytical and structured problem-solving skills.
English proficiency required as primary language of work.

Responsibilities

Provide technical support for Siemens Teamcenter and related technologies.
Investigate issues across Linux/Windows environments (apps, infra, config, performance).
Analyze logs and diagnostic data to identify causes and next steps.
Manage customer cases from investigation to resolution, coordinating with teams.
Document troubleshooting steps and contribute to knowledge base.
Collaborate with global teams and participate in escalations.