PLM Cloud Operations Engineer

Siemens AG; Monterrey; Hybrid; MXN 350,000 - 550,000; Full time

Job summary

Siemens Software in Mexico City or Monterrey seeks an experienced TechOps professional to maintain critical customer environments, primarily for Teamcenter and Opcenter. You will own incidents end-to-end, monitor configurations, and contribute to knowledge articles.

The role requires 3+ years in application support or DevOps, Linux, and cloud exposure (AWS/Azure). Fluency in English and cross-cultural collaboration are essential. Hybrid by default with on-site training.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field with 3+ years of relevant experience.
• Hands-on experience with Linux, SQL/databases, and incident management tools; read logs to diagnose issues.
• Exposure to cloud and modern infrastructure—AWS or Azure, containers/Kubernetes, monitoring with Datadog.

Responsibilities

• Own and resolve support tickets end-to-end with a customer-first mindset.
• Operate and monitor enterprise software across cloud and on-premises environments.
• Analyze logs and contribute to root-cause investigations and SOPs.
• Coordinate production changes with global teams in a follow-the-sun model.
• Collaborate with engineers and customer teams across regions to deliver reliable support.

Skills

Linux

SQL/databases

Incident management

Reading logs

English communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Azure

Kubernetes

Datadog

Teamcenter

Opcenter

PLM/MOM

CyberArk

VirtualBox

ServiceNow

Jira

Job description

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

At Siemens Digital Industries Software, our TechOps team keeps critical customer environments stable, secure, and ready for what is next. You will work at the intersection of cloud operations, enterprise software, and customer success—learning fast while helping global organizations run their most important engineering platforms.

This role is based in Mexico City or Monterrey with on-site training and a hybrid work model. You'll bring 3+ years of professional experience in technical roles and a passion for solving meaningful customer challenges while growing with a global team.

Key Responsibilities

• Own and resolve support tickets and incidents end-to-end, using structured troubleshooting, clear communication, and a customer-first mindset.

• Help operate, monitor, configure, update, and continuously improve enterprise software environments, primarily Teamcenter and Opcenter, across cloud and on-premises landscapes.

• Analyze system and application logs, collaborate on root-cause investigations, and help turn learnings into reusable SOPs, playbooks, and knowledge articles.

• Coordinate controlled production changes and maintenance activities with global teams in a follow-the-sun operating model.

• Partner with engineers, solution consultants, and customer teams across the Americas, India, and Europe to deliver quality, reliability, and a great support experience.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related field, with 3+ years of professional experience in application support, systems administration, DevOps, or a similar technical role.

• Hands-on experience with Linux, SQL/databases, incident or ticket-management tools (e.g., ServiceNow or Jira), and reading logs to diagnose issues.

• Exposure to cloud and modern infrastructure—AWS or Azure, containers/Kubernetes, monitoring platforms such as Datadog—is highly valued.

• Teamcenter, Opcenter, PLM/MOM, CyberArk, or VirtualBox experience is a plus, but curiosity and the ability to learn complex platforms matter most.

• Strong written and spoken English, customer empathy, ownership, and the confidence to collaborate across cultures and time zones.

Why Us

We are Siemens:

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Commitment to Diversity and Inclusion

We value equal opportunities and welcome applications from all qualified candidates. Siemens is committed to building a diverse and inclusive workplace where all employees can thrive and contribute their unique perspectives. If you require any reasonable accommodation during the application or interview process, please let us know.

#LI-Hybrid

Siemens Software. Transform the Everyday