Accounts Specialist

Thomson Reuters; Ciudad de México; Hybrid; MXN 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Growth & learning opportunities

Comprehensive benefits

Job summary

Thomson Reuters is seeking an experienced Account Specialist to independently manage a large SaaS customer portfolio, drive retention strategies, and identify growth opportunities. The role emphasizes renewals, upsell motions, and strong stakeholder collaboration in a fast-paced environment.

Candidates should have 3–5 years in SaaS account management, proven renewal success, and fluency in English and Spanish.

Qualifications

• 3–5 years of experience managing SaaS customer accounts, renewals, retention and upsell motions.
• Experience managing a high-volume portfolio and achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, churn mitigation and account growth strategies.
• Ability to build relationships across multiple stakeholders and manage opportunities in Salesforce.

Responsibilities

• Manage renewals and identify upsell opportunities within assigned portfolio.
• Engage customers through effective virtual sales channels.
• Understand customer needs and position solutions to drive retention and growth.
• Support territory growth strategies and collaborate with cross-functional teams.
• Track opportunities using data-driven insights to hit revenue targets.
• Nurture existing relationships and drive expansion across non-named accounts.

Skills

SaaS account management

Renewals

Upsell motions

Customer retention

Tools

Salesforce

Job description

Job Description

We are seeking an experienced Account Specialist with a strong SaaS background who can independently manage a large customer portfolio, drive retention strategies, and identify growth opportunities. This role is best suited for candidates with experience handling high-volume customer portfolios and a proven track record in renewals, retention, and upsell motions within a B2B SaaS environment.

Key Responsibilities

In this opportunity as an Account Specialist , you will be responsible for:

• Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.
• Engaging customers through the most effective virtual sales channels.
• Understanding customer needs and positioning appropriate solutions to drive retention and growth.
• Supporting the development and execution of territory growth strategies.
• Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.
• Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.
• Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.
• Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.
• Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

Required Qualifications

You are an ideal fit for the Account Specialist role if your experience includes:

• 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.
• Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.
• Demonstrated ability to build and manage customer relationships across multiple stakeholders.
• Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios.
• Strong verbal and written communication skills in English and Spanish.
• Customer-centric approach with a focus on retention, adoption, and value realization.
• Ability to prioritize competing demands and manage a large book of business in a fast-paced environment.
• Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities.
• Excellent analytical and problem-solving skills to identify risks and opportunities across a customer portfolio.

Preferred Qualifications

• Experience managing portfolios of 300+ customer accounts .
• Experience handling renewal and retention motions within B2B SaaS organizations .
• Experience managing $2M+ ARR portfolios or similarly sized books of business.
• Experience within Legal Technology, Risk, Compliance, Financial Technology, Information Services, or other B2B SaaS industries.
• Consistent track record of exceeding renewal, retention, and upsell targets.
• Experience working with executive stakeholders and complex customer environments.

Compensation: Base salary and a variable compensation that is directly related to your success.

Location: CDMX

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com