Accounts Specialist

Thomson Reuters Corp.; Ciudad de México; Hybride; MXN 600 000 - 850 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Flexible work arrangements

Mental health days

Headspace access

Tuition reimbursement

Retirement savings

Résumé du poste

Thomson Reuters Corp. in Mexico City is seeking an Accounts Specialist for a hybrid role. You will manage renewals and growth within a SaaS portfolio, engaging clients via virtual channels and coordinating with Sales, Customer Success, Product and Support to maximize revenue and retention.

The role requires 3–5 years in SaaS account management, strong English and Spanish, and proven renewal performance. A hybrid setup supports work-life balance and career growth at Thomson Reuters.

Qualifications

• 3–5 years managing SaaS customer accounts and renewals.
• Track record of achieving renewal and revenue targets.
• Experience with high-volume portfolios.
• Proficient in English and Spanish.
• Skilled in CRM usage to manage opportunities.

Responsabilités

• Manage customer renewals and identify upsell opportunities within assigned territory and portfolio.
• Engage customers through effective virtual sales channels.
• Understand customer needs and position solutions to drive retention and growth.
• Support development and execution of territory growth strategies.
• Leverage product knowledge and collaborate with Sales Specialists when needed.
• Manage relationships through renewal lifecycle and mitigate churn risks.
• Use Salesforce and data-driven insights to advance opportunities and hit revenue targets.
• Nurture existing relationships and drive expansion across non-named accounts.
• Collaborate with Sales, Customer Success, Product and Support teams to deliver value.

Connaissances

SaaS account management

Renewals & upsell

CRM: Salesforce

Customer lifecycle management

Bilingual English/Spanish

Outils

Salesforce CRM

Description du poste

Accounts Specialist

Hybrid: Mexico, Mexico City: Full time: Posted Today: End Date: November 28, 2026 (30+ days left to apply): JREQ204053Job Description

Key Responsibilities

• Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.
• Engaging customers through the most effective virtual sales channels.
• Understanding customer needs and positioning appropriate solutions to drive retention and growth.
• Supporting the development and execution of territory growth strategies.
• Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.
• Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.
• Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.
• Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.
• Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

Required Qualifications

• 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.
• Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.
• Demonstrated ability to build and manage customer relationships across multiple stakeholders.
• Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios.
• Strong verbal and written communication skills in English and Spanish.
• Customer-centric approach with a focus on retention, adoption, and value realization.
• Ability to prioritize competing demands and manage a large book of business in a fast-paced environment.
• Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities.
• Excellent analytical and problem-solving skills to identify risks and opportunities across a customer portfolio.

Preferred Qualifications

• Experience managing portfolios of 300+ customer accounts.
• Experience handling renewal and retention motions within B2B SaaS organizations.
• Experience managing $2M+ ARR portfolios or similarly sized books of business.
• Experience within Legal Technology, Risk, Compliance, Financial Technology, Information Services, or other B2B SaaS industries.
• Consistent track record of exceeding renewal, retention, and upsell targets.
• Experience working with executive stakeholders and complex customer environments.

Compensation

Base salary and a variable compensation that is directly related to your success.

Location

CDMX #LI-JA1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over o