Account Specialist

Refinitiv; Ciudad de México; Híbrido; MXN 700.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flexible work policy

Descripción de la vacante

Thomson Reuters is seeking an experienced Account Specialist to independently manage a large B2B SaaS customer portfolio. You will drive renewals, identify upsell opportunities, and partner with Sales, Customer Success, Product and Support to deliver measurable revenue growth.

The role requires 3-5 years’ SaaS account experience, strong renewal and retention skills, and proficiency with Salesforce. English and Spanish fluency are required, and a hybrid work model is offered at our CDMX location.

Formación

• 3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model.
• Experience managing a high-volume portfolio of customer accounts and achieving renewal and revenue targets.
• Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies.
• Demonstrated ability to build and manage customer relationships across multiple stakeholders.
• Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios.
• Strong verbal and written communication skills in English and Spanish.

Responsabilidades

• Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio.
• Engaging customers through the most effective virtual sales channels.
• Understanding customer needs and positioning appropriate solutions to drive retention and growth.
• Supporting the development and execution of territory growth strategies.
• Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required.
• Managing customer relationships throughout the renewal lifecycle and mitigating churn risks.
• Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets.
• Nurturing existing customer relationships and driving expansion opportunities across non-named accounts.
• Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

Conocimientos

SaaS account management

Renewals & retention

Salesforce

English & Spanish

Herramientas

Salesforce

Descripción del empleo

Job Description Account Specialist We are seeking an experienced Account Specialist with a strong SaaS background who can independently manage a large customer portfolio, drive retention strategies, and identify growth opportunities. This role is best suited for candidates with experience handling high-volume customer portfolios and a proven track record in renewals, retention, and upsell motions within a B2B SaaS environment.

Key Responsibilities

Managing customer renewals and identifying upsell opportunities within an assigned territory and customer portfolio. Engaging customers through the most effective virtual sales channels. Understanding customer needs and positioning appropriate solutions to drive retention and growth. Supporting the development and execution of territory growth strategies. Leveraging product knowledge to identify opportunities and collaborating with Sales Specialists when deeper expertise is required. Managing customer relationships throughout the renewal lifecycle and mitigating churn risks. Using Salesforce and data-driven insights to progress opportunities and achieve revenue targets. Nurturing existing customer relationships and driving expansion opportunities across non-named accounts. Collaborating cross-functionally with Sales, Customer Success, Product, and Support teams to deliver customer value and commercial outcomes.

Required Qualifications

3-5 years of experience managing SaaS customer accounts, renewals, retention, and upsell motions within a subscription-based business model. Experience managing a high-volume portfolio of customer accounts and consistently achieving renewal and revenue targets. Strong understanding of customer lifecycle management, contract renewals, churn mitigation, and account growth strategies. Demonstrated ability to build and manage customer relationships across multiple stakeholders. Experience using CRM platforms such as Salesforce to manage opportunities and customer portfolios. Strong verbal and written communication skills in English and Spanish. Customer-centric approach with a focus on retention, adoption, and value realization. Ability to prioritize competing demands and manage a large book of business in a fast-paced environment. Strong negotiation and influencing skills with a track record of driving renewals and identifying growth opportunities. Excellent analytical and problem-solving skills to identify risks and opportunities across a customer portfolio.

Preferred Qualifications

Experience managing portfolios of 300+ customer accounts. Experience handling renewal and retention motions within B2B SaaS organizations. Experience managing $2M+ ARR portfolios or similarly sized books of business. Experience within Legal Technology, Risk, Compliance, Financial Technology, Information Services, or other B2B SaaS industries. Consistent track record of exceeding renewal, retention, and upsell targets. Experience working with executive stakeholders and complex customer environments.

Location: CDMX

What's in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. More information about Thomson Reuters can be found on thomsonreuters.com At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us Our Employer Story Inside Thomson Reuters Blog Awards and Recognition Join Our Talent Community Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.