Account Manager, PCS

KCR Placement; Ciudad de México; Hybrid; MXN 540,000 - 780,000; Full time

Benefits offered by this job

Annual leave entitlements

Health insurance offerings

Retirement planning offerings

LifeWorks (24/7 support)

Life assurance

Childcare vouchers

Job summary

ICON is a global healthcare intelligence and clinical research organisation seeking an Account Manager for the Language Services, PCS unit. The role is client-facing, with responsibilities spanning Linguistic Validation and eCOA projects, budgeting, and proposals.

You will coordinate with internal teams and external parties, ensuring high-quality deliverables and excellent customer service across multiple key clients. Remote or office-based setup is available.

Qualifications

• Bachelor's degree in a relevant discipline; translation background preferred.
• Experience in translation industry and Linguistic Validation, eCOA or COA helpful.
• Minimum 3 years in client services and account management.
• Strong communication and organizational skills.

Responsibilities

• Manage client relationships and coordinate development of proposals.
• Serve as the main client contact throughout project lifecycle and ensure satisfaction.
• Coordinate budgeting, proposal writing, timelines and interface with internal/external teams.
• Process requests with autonomy using standard tools and quality processes.

Skills

Client services

Account management

Communication

Customer service

MS Office

Team player

Independent work

Time management

Education

Bachelor's degree in a relevant discipline

Tools

MS Office Suite

Job description

Account Manager, Language Services, PCS

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Account Manager role within the Client Management teamLanguage Services, PCS

This is an exciting opportunity to join the Client Management side of ourLanguage Servicesteam within the Clinical Research Industry. Do you have an interest in languages?

Are you interested in coordinating Linguistic Validation & eCOA projects putting your client management skills to use, while focusing on excellent customer service? If you are looking to join a company, which will offer you a strong support network with an inspiring and motivating working environment, then this is the job for you.

We currently have an opportunity for an Account Manager, a client-facing role, office or remotely based. As the client’s main point of contact throughout the lifetime of a project, successful candidates must possess exceptional communication and customer service skills. Applicants must also be able to demonstrate drive, passion, great attention to detail and be comfortable managing a variety of tasks at one time.

As an Account Manager, Patient Centered Solutions (PCS) at ICON, you will manage client relationships, coordinating the development of compelling proposals. you will be dedicated to several key clients and asked to ensure clients' satisfaction by analyzing their needs, offering appropriate solutions and quotes (budgeting, proposal writing, client relationship management, timeline planning) coordinating with internal teams and with external parties.

You will be trained to process a request in autonomy, using standard tools and quality processes and with an appropriate client-facing attitude.

OurLanguage Servicesteam is part of ourCommercialization and Outcomesgroup with offices based in France, Spain, UK, US and APAC. The team provides the coordination and management of Translation and Linguistic Validation projects for both internal ICON groups and external clients.

To succeed you will need:

• Bachelor's degree in a relevant discipline, Translation background is preferred.
• Experience in the translation industry and Linguistic Validation, eCOA (electronic translations development) or COA (paper translation development).
• A minimum of 3 years of experience in client services and account management.
• MS Office Suite
• Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints,
• Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus,
• Process-driven and strong attention to detail with superior organizational skills
• Strong team player, self-motivated and comfortable working both independently and collaboratively
• Experience in managing multiple, varied tasks simultaneously and independently
• Ensure delivery of finished product at the expected level of quality within the set timelines
• Administrative follow-up of the projects from launch to finalization
• Self-motivated and comfortable working both independently and as part of a team

#LI-ED

#LI-Remote

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here