Account Manager I, Eats SMB (Sales Plan)

Uber; Ciudad de México; On-site; MXN 450,000 - 650,000; Full time

Job summary

Uber Technologies Inc. is seeking a results-driven Account Manager in Mexico City to grow long-term partnerships with SMB restaurant partners on Uber Eats. You will own portfolio growth, negotiate with partners, and leverage data-driven insights to optimize performance.

The role requires resilience in ambiguity and collaboration across cross-functional teams. You will act as a trusted advisor to local partners, driving feature adoption, marketing initiatives, and regional strategies that scale

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio lifecycle-management.
• Fluency in Spanish and professional proficiency in English.

Responsibilities

• Build and grow long-term partnerships with SMB restaurant partners, acting as their advisor to unlock Uber Eats potential.
• Manage partner portfolios with urgency and discipline; track KPIs and optimize opportunities using data.
• Resolve merchant issues, unblock growth, and ensure high partner satisfaction.
• Influence adoption of new features, marketing products, and services based on market needs.
• Collaborate with operations, marketing, and product teams to share local market knowledge and shape regional strategies.

Skills

Account management

Negotiation

Data-driven insights

Spanish language

English proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energised by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Basic Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.