Account Director | eCommerce | eRetailers | Team Management

eStoreLabs; Oaxaca de Juárez; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading ecommerce solutions provider in Oaxaca is looking for an experienced Account Director to lead operations in the Americas and manage a team. The ideal candidate will have over 5 years of ecommerce experience, strong leadership skills, and a proven ability to build client relationships. This role offers an opportunity to work in a friendly international environment with various benefits including paid time off and performance bonuses.

Servicios

26 paid days off plus national holidays

Opportunity to work with global brands

Friendly work environment

Company laptop and phone

Further training in ecommerce

Annual performance bonus or salary raise

Shorter working day on Fridays during holiday months

Formación

• Passionate and ambitious individual with a business-oriented approach.
• Minimum 5 years of supervising/team management experience.
• At least 5 years of experience in eCommerce.
• Experienced in working with international clients.
• Understanding of budgeting, reporting, and P&L.

Responsabilidades

• Manage operational business aspects in the Americas.
• Lead and mentor a team to deliver high-quality projects.
• Build long-term client relationships through understanding their needs.
• Support the sales team with pitches.
• Analyze team efficiency for continuous improvement.

Conocimientos

Leadership

Strategic thinking

Client relationship management

Ecommerce expertise

Project management

Analytical skills

Fluency in English

Descripción del empleo

Overview

The Account Director role brings a mixture of account management and team management activities. The mission of this role is to lead and inspire the team to achieve desired objectives, budgets and quality and maintain high client satisfaction.

Responsibilities

• Manage a dedicated part of the business from an operational point of view (Americas)
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI’s), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the Americas projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

Qualifications

• Passionate, ambitious individual with a business-oriented, strategic approach
• Min. 5 years of supervising / team management experience (min 5-7 people team), passion and desire to develop leadership skills
• At least 5 years of experience in eCommerce
• Experienced in project management & working with eRetailers (especially Amazon & Walmart)
• Experienced in working with various, international clients on various projects and ability to build long-term relationships with clients
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluency in English - at least C1 level

We Offer

• Cooperation based on B2B contract or contract of service through the professional Deel platform for international cooperation
• 26 paid days off from service provision plus national holidays
• Opportunity to cooperate with recognized, global brands us clients
• Exciting and friendly work environment
• Work in an international team without rigid corporate rules
• A company mcbook and phone
• Further development and training in eCommerce
• Annual Performance bonus or salary raise
• Shorter working day on Fridays during the holiday months (July&August)

What You Can Expect In The Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2 Recruitment interview with HR (videocall)
• Step 3 Recruitment interview with management board (videocall)
• Step 4 Preparing and presenting a task (videocall)