Account Director

OLIVER - North America; Ciudad de México; On-site; MXN 1,800,000 - 3,200,000; Full time

Job summary

OLIVER, parte del Brandtech Group, busca un líder senior para hacerse cargo de las relaciones con clientes, calidad creativa, rendimiento del equipo y crecimiento comercial del estudio en Ciudad de México. Serás nexo entre servicios al cliente, liderazgo estratégico y gestión de negocio, formando asesoría de confianza para Directors y líderes de marketing.

Felicitaciones a quien aporte experiencia en agencia, capacidad de coach y manejo de grandes cuentas, con enfoque en crecimiento e innovar

Qualifications

• 10+ años de experiencia en agencia, con servicios al cliente.
• Experiencia liderando equipos de 15+ personas en funciones multidisciplinares.
• Capacidad para gestionar relaciones de alto nivel con clientes.
• Experiencia con grandes marcas FMCG o belleza y cuidado personal.
• Gestión comercial de cuentas: P&L, forecasting, alcance y crecimiento.
• Experiencia desarrollando, coachando y liderando equipos senior.
• Inglés profesional competente.
• Formación formal obligatoria.
• Residir en CDMX o área metropolitana.

Responsibilities

• Liderar y desarrollar un equipo multidisciplinario en social, creativo, estrategia, producción y contenido; fomentar cultura de alto rendimiento.
• Gestionar la relación con Dove, como punto de escalada y socio estratégico.
• Mantener supervisión del pipeline y work-in-progress, dirigiendo equipos sin detallar proyectos individualmente.
• Identificar y atraer oportunidades de crecimiento, expandiendo el alcance más allá de la producción a estrategia y datos.
• Gestionar P&L del estudio: pronósticos, seguimiento comercial, alcance y reportes a liderazgo.
• Planificación de recursos y asignación entre flujos de trabajo, asegurando las personas adecuadas en cada momento.
• Guiar la adopción de herramientas Gen AI y su uso en conversaciones con clientes.

Skills

Liderazgo

Relaciones con clientes

Pensamiento estratégico

Gestión de personas

Inglés profesional

Education

Formación formal obligatoria

Job description

Fundada en 2004, OLIVER es la primera y única empresa del mundo especializada en diseñar, crear y gestionar agencias y ecosistemas de marketing internos a medida con el modelo inhouse para distintas marcas. Colaboramos con más de 300 clientes en más de 40 países y seguimos sumando. Nuestro modelo único impulsa la creatividad y la eficiencia, lo que nos permite ofrecer soluciones personalizadas que impacten profundamente en las audiencias.

Como parte de Brandtech Group , estamos a la vanguardia en el uso de tecnología de inteligencia artificial para revolucionar la forma en que creamos y entregamos nuestro trabajo. Nuestras soluciones de inteligencia artificial mejoran la eficiencia, estimulan la creatividad e impulsan la toma de decisiones acertadas, lo que permite a nuestros equipos producir resultados innovadores e impactantes.

THE OPPORTUNITY

OLIVER’s looking for a senior leader to take full accountability for the studio’s client relationships, creative quality, team performance, and commercial growth. Based in Mexico City, you’ll sit at the intersection of client services, strategic leadership, and business management — partnering with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider.

THE ROLE

You’llbe the personultimately accountablefor the Dove studio’s success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. Youwon’tbe in the day-to-day detail of every project, butyou’llhave clear oversight ofwhat’smoving through the studio, andyou’llset the standard for how the teamoperates, collaborates, and delivers.

We’relooking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearly demonstrating value.

YOUR DAY-TO-DAY

• Leading and developing a multi-disciplinary team across social, creative, strategy, production, and content — coaching senior leads and building a studio culture where people thrive and deliver their best work
• Owning the senior client relationship with Dove, serving as the primary escalation point and long-term strategic partner for senior brand stakeholders
• Maintaining clear oversight of the studio’s pipeline and work-in-progress, directing teams effectively without being pulled into individual project detail
• Identifying and driving growth opportunities — expanding the studio’s remit beyond production into strategy, upstream creative, and data-led work
• Managing the studio’s P&L: forecasting, commercial tracking, scope management, and reporting to OLIVER senior leadership
• Overseeing resource planning and allocation across workstreams, ensuring the right people are on the right work at the right time
• Guiding the team’s adoption of Gen AI tools and workflows, and positioning AI capability confidently in client conversations and proposals

WHAT YOU BRING

• 10+ years of relevant agency experience, witha significant portionin client services, account leadership, or business management roles
• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production
• A track recordof building andmaintainingtrusted partnerships with senior clients at Brand Director or VP level within major consumer brands
• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brandorganisationsoperate
• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning
• Demonstrated ability to grow accounts and expand studio scope,identifyingand converting opportunities that extend the offering beyond production into strategy, creative, and data
• Experience developing, coaching, and leading senior team members, witha track recordof building high-performing, motivated teams
• Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational delivery
• The ability to balance oversight and delegation effectively,maintainingvisibility of the studio’s output without getting caught in day-to-day project detail
• A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics
• Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client’sorganisationdaily
• Advanced Professionalproficiencyin English

Qualifications:

• Formal Degree is mandatory
• Professional English level spoken and writing.
• Live in Mexico City or Metropolitan area

NICE TO HAVE

• Experience working on Dove or Unilever brands
• Experience specifically leading social-first or content-led studio operations
• Multi-market or global account leadership experience
• A background that includes creative, strategy, or production roles before moving into client services and leadership
• Experience with transformationprogrammes, studio stand-ups, or capability building within embedded agency models
• Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic leve

#OLATAM #ReqID16987

#OLATAM #REQID16987

NUESTROS VALORES

• Ser ambiciosos para tener éxito
• Ser imaginativos para superar los límites de lo posible
• Ser inspiradores para hacer un trabajo innovador
• Estar siempre aprendiendo y escuchando para comprender
• Estar enfocado en los resultados para superar las expectativas
• Ser activamente pro-inclusivos y antirracistas en nuestra comunidad, clientes y creaciones

OLIVER, parte del Grupo Brandtech, es un empleador que ofrece igualdad de oportunidades y está comprometido con la creación de un entorno de trabajo inclusivo donde se aliente a todos los empleados a alcanzar su máximo potencial, se valoren y respeten las diferencias individuales. Todos los candidatos serán considerados para el empleo sin importar su raza, etnia, religión, género, orientación sexual, identidad de género, edad, neurodivergencia, discapacidad o cualquier otra característica protegida por las leyes locales.

En OLIVER hemos establecido objetivos ambientales ambiciosos en torno a la sostenibilidad, con objetivos de reducción de emisiones basados en la ciencia. Colectivamente, trabajamos para lograr nuestra misión, incorporando la sostenibilidad e