2nd-Line Support Engineer (24/7) – Cloud & SQL

NielsenIQ; Ciudad de México; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

Descripción de la vacante

NielsenIQ is seeking a Support Specialist to deliver high-quality technical support for production systems in a fast-paced, cloud-based environment. You will work with cross-functional teams and maintain Runbooks, knowledge bases, and proactive monitoring to ensure stable operations.

The role requires 3+ years in L2 tech support, strong SQL skills, Unix basics, and good communication. Willingness to work rotating weekends and on-call shifts is essential.

Formación

• 3+ years of relevant experience in L2 technology support without gaps.
• Strong knowledge in Oracle SQL and Microsoft SQL; Unix basics.
• Fundamental Python and Azure concepts helpful.
• Excellent communication skills to drive meetings with stakeholders.

Responsabilidades

• Understand the SLA and ensure deliverables on time; manage severities and service requests.
• Perform end-to-end analysis on high-impact incidents and track root cause.
• Document knowledge base and create Runbooks for support processes while tracking workarounds.
• Develop automated technical solutions to optimize operational and technical processes.
• Participate in Incident and Problem management and provide 24x7 coverage with rotating weekends.

Conocimientos

L2 support

Oracle SQL

Microsoft SQL

Unix

Python basics

Azure basics

Communication skills

Educación

B.E./B.Tech/CS degree

Descripción del empleo

NielsenIQ is seeking a Support Specialist to deliver high-quality technical support for production systems in a fast-paced, cloud-based environment. You will work with cross-functional teams and maintain Runbooks, knowledge bases, and proactive monitoring to ensure stable operations.

The role requires 3+ years in L2 tech support, strong SQL skills, Unix basics, and good communication. Willingness to work rotating weekends and on-call shifts is essential.