Team Leader – VM – Mamas & Papas Al Tayer Group Retail 06:29

AimGulf; Kuwait City; On-site; KWD 9,000 - 13,000; Full time

Job summary

A Team Leader – VM – Mamas & Papas is sought in Kuwait City to drive excellent customer service by leading the department team and ensuring stock control and merchandising standards. This role emphasizes coaching, stock vigilance, and proactive customer interactions to achieve department targets.

Report lines include store manager and training department for inductions and policy adherence. Open to candidates with 2–3 years in sales or customer service and a high school or O Levels qualification.

Qualifications

• 2–3 years experience in a Sales or Customer Service environment
• Strong interpersonal and communication skills
• Ability to train and coach team members to deliver great customer service

Responsibilities

• Ensure Retail / Brand standards are maintained at all times
• Role model and support role to team members
• Support the induction of new starters into the store
• Maintain and encourage grooming standards as advised by the store manager
• Provide excellent customer service and coach the sales team on the shop floor
• Resolve customer complaints effectively or escalate to the store manager
• Identify customer needs, recommend and demonstrate products, and close sales
• Ensure staff are trained on all department aspects with the store manager
• Monitor stock levels and inform the store manager to replenish stock
• Minimize stock loss through vigilance and proper stock handling
• Adhere to company policies including refund and exchange policies

Skills

Stock control

Coaching

Education

High school / O Levels

Job description

Job Title: Team Leader – VM – Mamas & Papas

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

Key Responsibilities:

• Ensure Retail / Brand standards are maintained at all times.
• Role model and support role to team members
• Support the induction of new starters into the store
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
• Minimize exposure to stock loss through vigilance on sales floor
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Experience Required: 2 – 3 years experience in a Sales or Customer Service environment

Education Qualifications: High school / “O” Levels

Skills Required:

• Stock control
• Coaching

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry: Retail

Department / Functional Area: Sales and Customer Services

Closing Date: Not mentioned (apply as soon as possible)