Spa Guest Services Associate, Luxury Resort

Jumeirah; Kuwait; On-site; KWD 7,800 - 11,000; Full time

Benefits offered by this job

Tax-free salary

30 days annual leave

Flights home

Accommodation

Life insurance

Monthly service charge

F&B benefits

Job summary

Jumeirah Messilah Beach is seeking a Guest Service Assistant to join Talise Spa. You will provide courteous, professional service, welcome guests and upsell spa facilities while ensuring smooth operations in a luxury hotel setting in Kuwait.

The role requires at least two years in a similar five-star hotel, experience in a spa environment, and familiarity with spa treatments and systems. The position offers a tax-free salary in Kuwaiti dinars, plus generous benefits and staff perks.

Qualifications

• 2-year minimum experience in same role in a five-star hotel.
• Work in a multicultural environment.
• Previous experience within a spa environment.
• Knowledge of treatments.
• Knowledge of the Premier Day Spa system.

Responsibilities

• Provide courteous and professional service at all times.
• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Assist in answering all telephone communication within three rings observing standards, etiquette, and patience at all times.
• Handle guest messages and communication needs accurately.
• Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
• Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
• Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
• To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
• To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.

Skills

Spa experience

Multicultural environment

Treatments knowledge

Premier Day Spa system

Job description

Jumeirah Messilah Beach is seeking a Guest Service Assistant to join Talise Spa. You will provide courteous, professional service, welcome guests and upsell spa facilities while ensuring smooth operations in a luxury hotel setting in Kuwait.

The role requires at least two years in a similar five-star hotel, experience in a spa environment, and familiarity with spa treatments and systems. The position offers a tax-free salary in Kuwaiti dinars, plus generous benefits and staff perks.