Service Manager – Commercial Vehicles

TXM Solutions; Kuwait City; On-site; KWD 15,000 - 29,000; Full time

Job summary

TXM Solutions is seeking a seasoned Service Manager – Commercial Vehicles in Kuwait to lead the service and workshop operations. The role focuses on driving workshop performance, service quality, profitability, team productivity and customer satisfaction.

You will manage the commercial vehicle service and workshop, oversee service teams, monitor productivity and repair quality, and ensure on-time delivery while upholding manufacturer standards. Local recruitment is required for this senior role.

Qualifications

• 8–10 years' experience in automotive service/workshop operations.
• Proven experience as Service Manager or Workshop Manager.
• Experience with commercial vehicles (trucks/buses/heavy-duty).
• Strong knowledge of workshop operations, productivity and service KPIs.
• Experience developing workshop/service teams and managing profitability.
• Based in Kuwait with local recruitment availability.
• Transferable Kuwait residency preferred.

Responsibilities

• Manage the Commercial Vehicle Service & Workshop operation to ensure efficiency and productivity.
• Lead service advisors, technicians, workshop personnel and support teams.
• Monitor productivity, utilisation, repair quality and turnaround times.
• Ensure on-time completion and delivery while maintaining standards.
• Handle escalated customer issues and ensure resolution.
• Track service revenue, labour, parts, warranty and profitability.
• Plan manpower, tools, equipment and capacity to meet demand.
• Drive continuous improvement across workshop operations and customer service.

Skills

Service management

Leadership

KPI management

Customer management

Problem solving

Job description

Hiring: Service Manager – Commercial Vehicles | Kuwait

We are recruiting on behalf of a well-established automotive and commercial vehicle organisation in Kuwait for an experienced Service Manager – Commercial Vehicles to lead its service and workshop operations.

This is a senior operational role responsible for driving workshop performance, service quality, profitability, team productivity and customer satisfaction.

Key Responsibilities:

• Manage the overall Commercial Vehicle Service & Workshop operation, ensuring efficient workflow and productivity.
• Lead and manage service advisors, technicians, workshop personnel and support teams.
• Monitor workshop productivity, utilisation, repair quality and turnaround times.
• Ensure vehicles are completed and delivered on time while maintaining manufacturer and service standards.
• Manage escalated customer issues and ensure effective resolution.
• Monitor and improve service revenue, labour sales, parts consumption, warranty performance and workshop profitability.
• Plan workshop manpower, tools, equipment and capacity according to business requirements.
• Drive continuous improvement across workshop operations and customer service.

Candidate Requirements:

• Minimum 8–10 years' experience within automotive or commercial vehicle service/workshop operations.
• Proven experience as a Service Manager, Workshop Manager or similar leadership role.
• Strong preference for candidates with experience in commercial vehicles, trucks, buses or heavy-duty vehicles.
• Strong knowledge of workshop operations, productivity and service KPIs.
• Demonstrable experience managing and developing workshop/service teams.
• Commercial understanding of service revenue, labour, parts, warranty and profitability.
• Strong customer management and problem-solving skills.
• Must currently be based in Kuwait and available for local recruitment.
• Transferable Kuwait residency preferred.

Location: Kuwait

Sector: Automotive / Commercial Vehicles

Position: Service Manager – Commercial Vehicles