Senior Service Manager - Commercial Vehicles & Workshop Ops

TXM Solutions; Kuwait City; On-site; KWD 15,000 - 29,000; Full time

Job summary

TXM Solutions is seeking a seasoned Service Manager – Commercial Vehicles in Kuwait to lead the service and workshop operations. The role focuses on driving workshop performance, service quality, profitability, team productivity and customer satisfaction.

You will manage the commercial vehicle service and workshop, oversee service teams, monitor productivity and repair quality, and ensure on-time delivery while upholding manufacturer standards. Local recruitment is required for this senior role.

Qualifications

• 8–10 years' experience in automotive service/workshop operations.
• Proven experience as Service Manager or Workshop Manager.
• Experience with commercial vehicles (trucks/buses/heavy-duty).
• Strong knowledge of workshop operations, productivity and service KPIs.
• Experience developing workshop/service teams and managing profitability.
• Based in Kuwait with local recruitment availability.
• Transferable Kuwait residency preferred.

Responsibilities

• Manage the Commercial Vehicle Service & Workshop operation to ensure efficiency and productivity.
• Lead service advisors, technicians, workshop personnel and support teams.
• Monitor productivity, utilisation, repair quality and turnaround times.
• Ensure on-time completion and delivery while maintaining standards.
• Handle escalated customer issues and ensure resolution.
• Track service revenue, labour, parts, warranty and profitability.
• Plan manpower, tools, equipment and capacity to meet demand.
• Drive continuous improvement across workshop operations and customer service.

Skills

Service management

Leadership

KPI management

Customer management

Problem solving

Job description

TXM Solutions is seeking a seasoned Service Manager – Commercial Vehicles in Kuwait to lead the service and workshop operations. The role focuses on driving workshop performance, service quality, profitability, team productivity and customer satisfaction.

You will manage the commercial vehicle service and workshop, oversee service teams, monitor productivity and repair quality, and ensure on-time delivery while upholding manufacturer standards. Local recruitment is required for this senior role.