Senior Service Manager - Automotive Ops & Client Success

Deka Minas (Pty) Ltd; Kuwait City; On-site; KWD 7,749 - 10,848; Full time

Benefits offered by this job

Medical Aid Contribution

Performance Bonuses

Accommodation

Job summary

Deka Minas (Pty) Ltd in Kuwait City is seeking an experienced Service Manager to oversee day-to-day operations, ensuring exceptional service delivery and client satisfaction. The ideal candidate will have over 10 years in business management, excellent leadership skills, and a passion for customer service.

Responsibilities include team management, conflict resolution, and driving business strategies. The position offers benefits such as medical aid, performance bonuses, and accommodation.

Qualifications

• 10+ years of experience in business management or operations.
• Proven ability to manage client relations and resolve conflicts.
• Strong background in customer service and workshop facilitation.
• Excellent leadership and team management skills.
• Ability to effectively operate within various industries.

Responsibilities

• Oversee day-to-day operations to ensure exceptional service delivery.
• Manage client relationships to foster loyalty and satisfaction.
• Resolve conflicts efficiently while maintaining a positive work environment.
• Facilitate workshops and training to enhance team skills.
• Drive business management strategies to achieve organizational goals.
• Coordinate and optimize workshop and service processes.

Skills

Business management

Client relations

Conflict resolution

Customer service

Team management

Job description

Deka Minas (Pty) Ltd in Kuwait City is seeking an experienced Service Manager to oversee day-to-day operations, ensuring exceptional service delivery and client satisfaction. The ideal candidate will have over 10 years in business management, excellent leadership skills, and a passion for customer service.

Responsibilities include team management, conflict resolution, and driving business strategies. The position offers benefits such as medical aid, performance bonuses, and accommodation.