Senior Operations Supervisor

Aramex; Kuwait; On-site; KWD 12,000 - 16,000; Full time

Job summary

Aramex Kuwait is seeking an Operations Manager to oversee daily logistics, transportation, and warehousing activities. You will supervise drivers and warehouse staff, ensure on-time deliveries, and enforce SOPs to optimize workflows.

The role requires strong leadership, budget control, and experience with TMS/WMS. You will collaborate with sales and customer service to maintain service quality and safety compliance.

Qualifications

• Bachelor's degree in Industrial Engineering or equivalent.
• Proven experience in operations management, logistics, or supply chain supervision.
• 2-4 years in a similar role within logistics/transportation.
• Strong leadership and people management skills.
• Knowledge of TMS and WMS systems and inventory processes.
• Ability to manage budgets and control operational costs.
• Experience in monitoring KPIs and reporting.

Responsibilities

• Oversee daily operations across logistics, transportation, and warehousing.
• Lead operations staff including drivers and warehouse workers.
• Ensure timely and accurate delivery of goods to customers.
• Develop and enforce SOPs for operations.
• Manage budgets related to operations.
• Coordinate with sales, customer service, and logistics.
• Ensure compliance with safety regulations and company policies.
• Liaise with external vendors to ensure service quality.
• Prepare reports on operational performance for senior management.
• Coach and train team members to improve productivity.

Skills

Leadership

Team Management

KPI Tracking

Budgeting

SOP Development

Excel

TMS

WMS

Safety Regulations

Report Writing

Cross-Functional Collaboration

Education

Bachelor's degree in Industrial Engineering

Tools

TMS

WMS

Excel

MS Office

Job description

Job Description

Responsible for overseeing and managing daily operational activities within the company. Their role includes ensuring smooth execution of logistics and transportation processes, optimizing workflow, supervising teams, and ensuring compliance with operational standards. They play a key role in driving operational efficiency, managing performance, resolving issues, and meeting service delivery targets. The position also involves coordinating with various departments to ensure the seamless flow of goods, customer satisfaction, and adherence to company policies and safety regulations.

Job description:

Purpose of the Job

Responsible for overseeing and managing daily operational activities within the company. Their role includes ensuring smooth execution of logistics and transportation processes, optimizing workflow, supervising teams, and ensuring compliance with operational standards. They play a key role in driving operational efficiency, managing performance, resolving issues, and meeting service delivery targets. The position also involves coordinating with various departments to ensure the seamless flow of goods, customer satisfaction, and adherence to company policies and safety regulations.

• Develop and enforce standard operating procedures (SOPs) for operations.
• Ensure that vehicles and equipment are properly maintained and serviced.
• Track and manage budgets related to operations, including labor and transportation costs.
• Conduct performance evaluations and provide coaching to operational staff.
• Oversee the proper handling and storage of goods to prevent damage.
• Liaise with external vendors and logistics providers to ensure service quality.
• Ensure accurate documentation and record-keeping for all operational activities.
• Manage reverse logistics processes for returns and damaged goods.
• Prepare reports on operational performance for senior management.
• Support the development and training of team members to improve skills and productivity.
• Oversee daily operations across logistics, transportation, and warehousing.
• Supervise and lead teams of operations staff, including drivers and warehouse workers.
• Ensure timely and accurate delivery of goods to customers.
• Monitor performance metrics and KPIs to ensure operational efficiency.
• Implement process improvements to optimize workflows.
• Coordinate with various departments such as sales, customer service, and logistics.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Manage the scheduling and dispatch of transportation resources.
• Handle and resolve operational issues, delays, and customer complaints.

Job Requirements - Experience and Education

• Bachelor's degree in Industrial Engineering.
• Proven experience in operations management, logistics, or supply chain supervision.
• 2-4 years of experience in a similar role, preferably in the logistics or transportation industry.
• Strong leadership and team management experience.
• Knowledge of logistics and transportation management systems (TMS) and warehouse management systems (WMS).
• Familiarity with supply chain processes, including inventory management, distribution, and shipping.
• Experience in developing and implementing standard operating procedures (SOPs).
• Ability to manage budgets and control operational costs.
• Experience in performance monitoring and reporting, including the use of KPIs.
• Knowledge of safety regulations and compliance in logistics and transportation.
• Proficiency in Microsoft Office Suite, especially Excel, for reporting and analysis.
• Ability to adapt to changing operational demands and handle high-pressure situations.

Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Budgeting Communication Skills Conflict Resolution Cross-Cultural Competence Customer Centric Data Analysis Data Analytics Multitasking Problem Solving Process Oriented Strategic Thinking Team Leadership Time Management